I arrived at the Holiday Inn Panama Canal Hotel in the afternoon and was warmly greeted by Edgar. He was so helpful at the Front Desk and definitely made me feel special. When someone else
interrupted us, he told them that he was busy helping this VIP. Further, as an IHG Platinum Rewards Member, I was upgraded to the suite on the top floor. Wonderful. I also got bottled water as a welcome amenity.
My room was great. The elevator doors open up on the top floor and then the room is right there. Open the door and there is a great living area. Even a shoe polisher in the closet. Then the way gives to a large bedroom. The bed was comfy. There were also lots of electrical outlets. I used the desk when I need to be on my laptop. The wardrobe was sufficient. The bathroom was starting to feel dated. Speaking of which, everyday there was a different number of towels left in the bathroom. I wondered why. The floor is not carpeted but tiled and my socks got dirty and so did my bare feet when walking about the room. I am not sure how easy it is to clean tile but this is something that could be looked into. Finally, the light switches made no sense. Too many switches and then sometimes you had to turn the switch on/off on the lamp/light too, in addition to the switch. So there is room for improvement.
Had dinner in the restaurant twice. Service seemed slow, maybe because I am a polite Canadian and maybe just the relaxed atmosphere. Non-alcoholic drinks seemed expensive.
The service at the Front Desk was very helpful in assisting me with my travel plans each day. This service at the Front Desk is the highlight of the hotel.
Wifi was fast enough. The air conditioner worked well, in terms of cooling the room, but the switches again were complicated in that it seemed hard to figure out how to operate. This should be easy. I gave up enough that I just unplugged and plugged in the unit when I needed it.
All in all there is room for improvement at this hotel but the service at the Front Desk allowed me to overlook some of the minor hiccups. Although this hotel is not near downtown, to which my taxi expenses were over budget as a result, I still would consider returning here on a future trip to Panama. The recognition for IHG Members was much appreciated. [Less]