It's my 4th time staying at Intercontinental Jeddah. I move between Crowne Plaza and IC. Honestly I prefer Crowne over IC because of the staff and services. My observations about IC Jeddah;
are clean (sort of) but looks old and tired.
Staff needs more training. They lack the attention to details.
Vaping should be allowed in non smoking rooms. Actually all over the hotel it should be allowed.
Pool needs major work, from design to cleanliness, top to bottom, a to z.
Preferences you list under your profile has to matter. Marking a room closer to lift means I don't wanna walk 10 minutes to my room but that's exactly what happened. Also foam pillows are a must. I had hard time sleeping since I'm allergic to feather. Again, listed under my profile.
Most of the problems you will encounter will be staff related. It's because either they are not well enough trained or under qualified. [Less]