The staff make all the difference.
This hotel is about on par with many other Holiday Inn Express, and also other hotels of a similar type. However the staff can, and in this case do, lift a hotel just that little bit
Besides being very attentive and helpful, in our case the lady at checkout, on discovering that it was our anniversary that day, and that we were bound for another HIX hotel, took the trouble to send them a message, and when we arrived at the second hotel, we were wished a happy anniversary, and found a card from the staff in our room.
Our thanks to all involved. I only wish that I had taken note of the name of the lady who checked us out of the Bradford hotel. [Less]