From the moment I arrived at the front desk to check in to the hotel until I checked out, the level of care and attention provided by the staff has been exceptional. Sam, Guest Service Manager, on
duty at my arrival took time to ensure my room was prepared to my satisfaction and assisted with my luggage. Sam later checked I had everything I needed and assured me that should I require anything at all he was available to attend to these.
All the staff in the restaurant were polite and in particular, Krizsti, my waitress for both evenings, paid great care and attention to my needs, reserving a table for me and making sure I was happy with my meal and was very warm and friendly throughout.
Chef on duty at breakfast catered for my particular needs which was an extra touch and checked back with me that I was happy with what he had prepared.
I will definitely be staying again when I come for my next trip to London and would highly recommend it to other visitors to London West.