It is always a pleasure to stay at this hotel. The staff can’t do enough for you and Daniel is an asset to the hotel. Nothing is too much trouble. Rob does an excellent job as events manager and
they all work extremely hard to see that things run smoothly. The restaurant food is superb and whenever I visit this hotel, it is lovely to see so many friendly faces. It was a shame Dawn (in the restaurant) was away this time though. All in all, for me, this hotel has five star rating.
The only slight improvement would be:
The bar menu which doesn’t seem to change or vary much in the three years I have been visiting.
The rooms could also do with a small bar, especially in the summer.
And maybe a summer-weight quilt for the warmer months.
I have given a 7 for the rooms, as they are dated, but I know that the hotel is under refurbishment.
The reception staff are welcoming and friendly and many of the regular staff recognised me from past visits. I have worked in hotels in my previous working life and a good hotel keeps their staff happy and The Holiday Inn in Coventry must be doing it right, because many of their staff are long servers. [Less]