Accessibility compromised by poorly designed elevator operation and narrow room door/ corridor
The staff were friendly, and when I commented on the issue of the elevator on checkout, they advised that they could have called the accessible elevator (one of three) for me if I would have asked.
As I had checked in while sitting in my wheelchair, having to reach up to the standing height front desk (which could be easily modified to have at least a portion lowered to improve the interpersonal interaction for those of us in wheelchairs), it should have been mentioned at check-in, rather than check out.
In fact, I assumed that all elevators would be accessible, and unfortunately my first ride was compromised by a horrible realisation that it was much easier to get in than it was to get out, as it was configured in a way that, instead of going straight in, I had to turn my electric chair to the right, which then meant that I had to back out in a reverse turn, which some might realise is not as simple as backing up a car... my wheelchair has front wheels which can get misaligned in tight turning, and anyway I had to have assistance to get out, which wasn’t the best start to the stay.
I then realised the third lift was the accessible lift, just allowing for a person in a chair and a mate. Maybe more ableds could ride with, if they don’t mind doing the wheelchair shuffle. The thing is, that the accessible lift is not independently controlled (unless, apparently, you ask the front desk to use their key). So, my support had to send each of the first two back to our floor, using our key, and time it just right until the proper lift came down (or up, depending, and if there just so happened to be people riding to another floor well, then, there was the additional wait and sending game). It was really not fun from my perspective, as it completely compromised my sense of independence. Maybe I should have realised that I could call the front desk for assistance, but still, it really would be better to have the accessible elevator be accessible, independently.
Also, while the room was accessible enough for my purposes, it was a tight fit getting into the room, and the bathroom, as there was a narrow corridor and a narrow door to enter the room. My chair is pretty narrow so it was okay, but it made me feel like it should have been wider for ease and comfort.
That being said, the bed was comfortable. The room service was prompt and polite and was happy to bring ice given our fridge was not operational. It wasn’t a bad stay, and I did find it restful as I required day rests in order to maintain attentive attendance during a nearby two day conference. [Less]