I stayed at your lovely hotel with my mother and found the overall experience pleasing. My only complaint would be that the Saturday night dinner that we had at the Opera Cafe was disappointing. We
stayed in house because we had read many reviews about the seafood buffet and as avid seafood lovers, were both looking forward to this treat.
To say the quality of seafood was substandard is not being unfair. All the 'cold' seafood had clearly been frozen and defrosted except for the oysters which were lovely. The dishes in the baine marie were clearly left too long and had dried out or become congealed and inedible. Even the roast was disappointing with the Chef at the carvery unable to slice the meat for us without enormous effort.
During our stay the Club lounge was as expected, friendly professional and welcoming, the room extremely comfortable and all our dealings with the staff were memorable.
What was a fabulous experience staying in your hotel was marred by this meal which was supposed to be a highlight of our trip. [Less]