Your staff is very welcoming. Business travel is extremely stressful, the caring attitude of your Customer Service team releases a lot of stress and help me to refresh my energy every day to get the
One suggestion is may be to improve the work condition for your front desk. One morning I saw one of your front desk manager wearing a heavy overcoat, it must have been cold in the lobby. They work so hard, may be a better and more comfortable condition will enhance their productivity. Nevertheless, she was very helpful in helping me to turn on the lights at the gym.
Oh I forgot, the steam bath and sauna were not hot enough. Seems like people rarely use them. It was actually cold inside even after they were turned on for a long while. I almost caught a cold.
Overall, many thanks for improving. [Less]