This was the second time I stayed at this property. While nothing was particularly memorable - though nothing was particularly bad either -last time, this time I could definitely tell the staff are
very friendly and knowledgeable. People working there really believed in the value of their job. If IHG upped its game in staff training, it's definitely paying off. Guests do notice that.
International tourists often lament about service quality in mainland China, and this property can prove them wrong in a heartbeat.
However, my room upgrade resulted in a smoking room. While it's nothing to complain about, I could still tell the smoke given I am not a smoker. This is the only minor complaint I would have. But it won't stop me from revisiting this property. [Less]