Helpful and friendly staff. Nice, well decorated and very clean room expected of 5 star accommodation.
We booked 2 rooms, one not ready at point of checking in. The delay in checking in to the other
room was handled gracefully, with genuine concern from the front desk staff (Pak Rusdy [I think that his name] did a good job - expected from experience, well cared personality).
Quite tight but friendly security personnel with their ever lasting smile. [Less]