Stayed in this hotel for a couple of nights getaway with my girlfriend, amazed with the building design and pampering service by the staff.
Offered to upgrade my room and given an early check in,
Entered the room, the overall presentation was immaculate, however there are several unseen details that hasn't been done (piping underneath the basin seemed to be left unfinished, room wallpaper looked like it has been soaked to water and not tidily stick to the wall).
Second night, it was raining hard and the room's ceiling was leaking (nearby the window). I called the call center and the staff who answer the phone was apologetic and solve the problem straight away by relocating us to another room and a porter that helped us moving all our stuff, excellent.
Was surprised with a hair in my omelet in my breakfast, I told the waiter, he react to it in a well manner and offered me another omelet.
Upon check out, the receptionist acknowledge and understand my problem, she apologize to it and I got asked to pay for the full price at first until I asked if it is fair for the full price, the receptionist consult the problem with her manager and waived my upgrade fee. [Less]