I have made the reservation via IHG website and also directly dealt with ANA Crowne Plaza Chitose via email for the room specifications needed. We enjoyed our stay and the convenience provided to us
especially in our case whereby we needed to catch the early morning flight back to Malaysia.
The complimentary airport shuttle was punctual and good, to and fro the airport and the hotel. As the IHG member, I enjoyed the complimentary drinks at skybar provided to each of the 3 rooms we reserved. The hotel bed is very comfortable, and we get to choose the types of pillows needed (which I did not utilise as the pillows provided were good enough for me). The sleep advantage program which also includes bath salt, aroma diffuser etc is a plus point. I have opted for lavender aroma oil and it was really relaxing.
Overall, a good hotel that I will surely recomment. [Less]