This hotel’s location is great, right above the subway and short distance to the Shin kobe train station, backed by mountains and oversee the ocean in the distance.
Room temperature was too warm
but can’t adjust it ourself and had to turn it off.
Staffs are generally nice and I enjoyed their food very much
But maybe it’s just a communication misunderstanding, the manager who checked me in told me there’s no lounge for elite members, but when I saw there’s a club lounge button in the elevator, I then asked the staff who escorted me to my room, she said I should be able to use it. So I called the front desk and asked her about it, her reaction was “who told you you can use the lounge?”
Anyway, after a while, one staff brought me another key to access the lounge, it’s a weird experience for me! [Less]