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Overall... from the Kansai International Airport... the pick up service was great as I ordered. When I arrive at the INTERCONTINAL HOTEL.., I was waiting for awhile. Usually I was taking care faster[More] but everything was excellent. The CONCIERGE was very kind and helpfull.[Less]
... and great service
Happy all around. Great gym too. this is what a city hotel should be like - an oasis get away in a fantastic location[Less]
What a WOW experience my family and I had in our recent stay
Probably the best hotel stay experience stay my family and I had in Japan so far. Will certainly stay in this hotel whenever we are back to Osaka.[Less]
Great Stay Covenient Location Next To Shin-Kobe Station[Less]
Convenient, quality hotel with view
Very convenient if you have JR pass with Shinkansen. Easy access to downtown, just one stop. Right next to Shin Kobe station for Shinkansen. Rooms come with nice view.[Less]
Everything you would expect from a good hotel. Room size was adequate, quiet location and great breakfast[Less]
Our last days experience was just as bad. We needed to get to the airport but needed a maxi taxi or mini van. The lady at the front told us that we would have to get two separate taxis which would[More] cost over $300 Australian dollars to get to the airport. It was total confusion. We ended up getting a taxi to the bus terminal and only spent $50 for all of us.
We were offered a free drink at reception and given 4 vouchers but the lady in the bar tried to charge us for them and said they weren’t part of the included free drinks.
At checkin we were not advised of it being New Year Holiday and that most restaurants would be closed. We tried to book in with the hotels restaurants but they were all full. The guest service lady told us where to go and she confirmed that there was restaurants open she even told the taxi driver the address. When we got there it was like a ghost town and everything was closed. We had to get a taxi back to the hotel. Then we ended up having to order pizza to our room. That was our first days experience!!!![Less]
A piece of silence in busy Osaka
very helpful staff, Japanese courteous reception and assistance
extra bed is disappointing[Less]
It was agreat stay during our holiday in Osaka.
It is expensive but the staff and the services is excellent.
I strongly recommend this hotel.[Less]