Stayed for 4 Nights during the second week of June. The hotel is located in a quiet residential area, you'll need to walk up a slope to reach it so it might be quiet troublesome and tiring if you are
dragging luggages along. Otherwise it is only a 10-minute walk to International Street.
Unfortunately, the check-in experience was a nightmare. I arrived at the hotel at 11am, exhausted from the flight and the walk from the rail station; despite sending an email to the hotel notifying them of my arrival time beforehand, my request was rejected flat out and the staff kept repeating that check-in is from 2pm. Perhaps it was due to their limited capability to speak English, they seemed to come off as impolite, or even rude sometimes. When I started to speak Japanese to them instead, they were much polite and were obviously more comfortable. They then told me that I could wait in the lounge until the check-out rush was over, so I could check again with the check-in desk. Upon checking with the desk personnel, they said I could check-in at 1pm; so we decided to continue hanging out at the lounge since it was only a 90-minute wait. However, when I went to check with the check-in desk again at 1pm, some other staff told me that there was no such arrangement and I had to wait until 2pm. By that time I was pretty much annoyed as it was quite hot and stuffy at the lounge and I would have went out to explore the city instead of wasting my time toasting myself in this sauna-like lounge. But about 15 minutes later, another staff member came over and told me that my room was ready. She also nicely waived off my expenses at the lounge, which definitely was a nice gesture after my ordeal.
The room was okay, most things were clean. It was disappointing to see that there were hard water deposits in the kettle. The toilet is of an average size with a tub. The floor is an artificial platform with heating which I guess is nice for winter but it makes other things and the ceiling lower that might be quite cramped if you're tall. The washing basin is ridiculously low, I had to stoop quite low to use it and any further I would have a hunched back soon. The pillows were way too soft for any kind of good sleep and unlike other IHG hotels I've been to, they did not have a pillow menu.
Despite all that, the hotel is in a quiet and peaceful environment. The majority of the hotel guests are Japanese; there was only a handful of foreigners so noise was at a minimal. The breakfast spread is good, although they said that they do change some items daily, it was only one or two of the Japanese dishes.
Quiet hotel with peaceful ambience but a hike up a slope is necessary unless you drive. I won't recommend staying at this establishment if you can't speak Japanese. [Less]