I booked this hotel because our flight home was pretty early and I didn't want to have to rush. For that reason, it definitely met my requirements. It was great to have access to a free shuttle
to/from the airport as well as the shuttle into the town of Narita. As an IHG Gold member, I received a discount on our meal at the teppanyaki restaurant, which was nice, because it was pricey!
The staff definitely makes this property! Everyone was so nice and helpful. This hotel was exactly what I needed but to be a bit nit-picky, I would point out that the carpet in the elevators was pretty dirty and our room seemed a bit tired. The beds were very low and the mattress was on the soft side. The lighting was very dim, like old CFL bulbs. We even had a desk lamp brought up, but it was still too dim to read comfortably.
Check out was easy and fast and we were accommodated on the shuttle to the airport. [Less]