When I arrived at the airport the hotel driver greeted me with a printed name card, he carried my luggage for me and drove me to the hotel, I got picked up in a minivan instead of the Audi that the
hotel advertised. Once I arrived, the bellboy held my luggage for me from the moment I got out of the car until I entered my room. I spoke very little Chinese but that wasn't a major problem during my stay, most of the hotel staff speak English and will help you get what you need.
I booked a non-smoking room and was surprised to find cigarettes under my nightstand, that leads me to believe that the house-keepers do not do a thorough inspection of the room. The carpet under my bed was very dusty and the tops of the picture frames were very dusty, this also leads me to believe that the rooms aren't thoroughly cleaned, only what is obvious is cleaned. Other than that I enjoyed my stay very much.
All hotel staff are kind and will help you with whatever you need. The hotel staff greeted me as I walked about.
The concierge was very kind and I enjoyed talking with him. He smiled and was eager to help me, he is an enthusiastic person. He helped me with what I needed and when I was talking to other staff members he was there next to them making sure I was being taken care of, I appreciated that very much.
The hotel provided transportation to the airport and I was transported in the Audi. The driver was very courteous.
I enjoyed my stay and would recommend this hotel to anyone wanting to visit Xiangyang. The rooms should be more thoroughly cleaned and inspected. The hotel staff are very kind courteous and most speak well enough English. [Less]