Not the best experience i had with IHGs hotel.
Recognition of Spire member is given with good effort, the stay was good but however, it is disappointed to note that the Air conditioning in the room was not cold or comfortable. Phone call request
was turned down due to current season suppose to be winter season and therefore unable to accede to my request. I was sweating in my sleep, the staff handling my call told me there is nothing she could do as it is the season!! I find it ridiculous as this is a 5 star establishment and I have 2 rooms with my family flown in specially for this Chinese New year gathering.
Another thing to note is that the private pool water in the family suit is cold and un-swimmable during this season, I would suggest if they could have a heater option for the pool, or not to charge a premium for this room type during this season as it defeat the purpose of the pool .
could improvise more on site activities like, live music at the lounge and perhaps some karaoke rooms etc .. for family to use. [Less]