Recently stayed at the Crowne Plaza, NEC Birmingham whilst attending an exhibition at the NEC. Location was perfect, a 10 minute walk beside a charming lake to arrive at our destination. Hotel room
was bright, clean and comfortable.
We had a problem with our pillows, which were more like pieces of hard sponge and impossibly hard to rest on. We asked reception to have these changed. On two occasions, housekeeping failed to show up to the room as had been promised by reception. On a third call to reception, apologies were given by Greg and an explanation that there was only one member of staff on duty from housekeeping that evening. Greg then proceeded to find new (comfortable!) pillows for us and brought them up to our room....having only had around 4 hours sleep the night before our visit, we were really grateful for the personal efforts he made to resolve the problem.
Reception staff were all charming and helpful, both on arrival and on the day of our departure. With 4 hours difference between checkout and the departure of our train, Rebecca organized for our cases to be safely stored and suggested various activities that we may be interested in before leaving Birmingham.
A great experience and we are looking forward to returning to the hotel again in the near future, [Less]