In today's world it is rare for expectations to be met, much less exceeded. The totality of our visit to this hotel, from making the reservation to check out, accomplished just that. I was traveling
with my special needs, non-verbal son who was receiving a chemo therapy infusion at UCSF Pediatric Treatment Center. I honestly chose this hotel simply based on its close proximity to the hospital. Front desk clerk, Steven, was SO kind in not only making the process as smooth as possible but also taking the time to greet my son. When there was a noise disturbance around 2:00 a.m. on the outdoor patio, Carolyn, the hotel operator, worked her magic and had security disburse the group in mere moments. We ordered breakfast from room service. It arrived hot and within 20 minutes. Again, the waiter who delivered, was not only professional but very kind. The staff is the face of Holiday Inn and is doing an outstanding job of elevating the brand.
I have been lucky enough to stay in many five+ star and did not receive such exceptional service. I would highly recommend this establishment. [Less]