I'm not a big hotel person because I am very picky when it comes to cleanliness. This hotel was probably the BEST experience I have ever had in hotels. There was nothing I could say that was wrong
with my stay here.
Unfortunately I was not there for business or pleasure. Palo Alto is home of Stanford Medical Center, so I was staying at Crowne Plaza while my mother was battling for her life. It was a huge comfort to come back to the hotel after my long days at the hospital.
The staff in this hotel went above and beyond their duties to make sure I was comfortable. Everywhere I went I was met with a caring face. From the courtesy shuttle to and from the hospital, to the food service, bar and lounge It was all excellent!
There was one particular individual and I wish I would have gotten her name. She would greet me every morning as the host of the food lounge. She read my body language and knew something was wrong. She stayed with me at the table while I cried and didn't leave my side until she felt I was ok. Now thats an angel! I don't know if I will ever see her again, but I would really like her to know the impact she had on me that morning. My mother died the next day.
This entire hotel employs quality people who really care. I can't say enough about my stay here. I would definitely come and stay here again. [Less]