I'm still talking about my stay here and raving about the service I received to this day!
Vijay is amazing (the same man smiling in most online photos of the place) he welcomed us to Pacifica and
then the hotel. He offered us bottled water. Without him saying more, you got the sense that this place was going to be better than in the pictures and one where all online reviews were true. The place was clean, open, quiet, bright, with fun tropical fish nearby. Back to Vijay, he told us all about our room, (how to work the artful fireplace, that there was a fridge and microwave and sink etc.) which was a jacuzzi Oceanview king which he upgraded for free to one with a balcony. He offered us cookies (offered freshly baked in afternoons) and said we are welcome to tea, coffee, milk and yogurt anytime of the day and breakfast in the morning. Now you understood why they've been given mhospitality awards and why that should continue. He answered any questions, suggested hiking routes and fun bars all with grace as the phone rang and another guest arrived for check out. The room was impeccably clean and bright and everything worked. The bed incredibly comfortable, I have never called a front desk to thank them, but this time I made it a point to do so. The next morning you realize Vijay is not the only friendly staff, everyone is super helpful and catering. Offering you water for your hiking routes and working out a mutually beneifcial/convenient cleaning schedule. We were the youngest guests it seemed, but the hotel grounds and hallways are so clean and quiet and bright you feel you have the whole place to yourself. Everything is within walking distance we didn't bring a car and didn't need one. People say hi to you on the trails and views of the waves and whales abound. I think I've walked more here this weekend and hiked then I have in a long time. Definitely returning. [Less]