The staff at the hotel go above and beyond to please the customer. Beautiful property. Great location. Looking forward to staying again.
Other high end hotels offers bottled water for the coffee machine. It's great coffee but using bathroom faucet water is not very good.
Great hotel, location and staff
Recently stayed at the Willard. Loved the ambience and care of the staff. The hotel is equal to some of the best hotels I have stayed in in Europe. I have some mobility issues and must request a
room with an easy step in bathroom. This was a lovely room with the amenities I needed and without the "hospital" look that I sometimes find. I wish more hotels would do this. As the baby boomers age there will be a greater need for such rooms. One suggestion would be to make such rooms closer to the elevator. We all travel with electronic devices these days and a few more outlets at table height would be appreciated. These are small details and it was an overall great stay. [Less]