My family and I traveled to Chicago for business / leisure trip . The front staff was so super nice and helpful about everything. The rooms were nice. I always check the beds for bugs etc , and the
room was clean. the bathroom wasn't super clean. corners of the floors a little nasty, but all in all I was extremely happy with our room.
While my husband was off on business, I took the kids swimming. the Pool area was pretty gross. I was disappointed. the floor was real dirty, and to top it off , as I was swimming with the kids. I seen the cleaning lady pick up dirty towels and fold them back up and put them back with the clean ones. I was so grossed out. I know this is not typical of Holiday Inn Express. Because I have stayed at others and never witnessed it. Matter of fact the Holiday in Express in Woodhaven is super clean and the cleaning lady was so extremely nice there, When she would come in to clean the pool area she actually would talk with you and would pick up dirty towels and put them in a bag, not on the shelve. [Less]