I want to commend the staff at Holiday Inn Downtown Brooklyn for their exemplary customer service. This Holiday Inn exceeded my expectation in that when we arrived, everyone greeted us with a genuine
smile and warm welcome. Although I erred in booking the room, Ms. Ashley corrected the error accommodating our needs ;with pleasure. Aside from her friendly countenance, she provided valuable information about a particular boutique (specific reason for this the trip), offering directions as to the easiest way to get there via the subway. I saved quite a bit of money upon her recommendation. That going above and beyond expectation! Kevin was very kind taking our luggage from the car to the room; very graciously.
I found this to be a very upscale luxurious hotel, conveniently located, and fair pricing. I intent to stay here again in the near future. Again I want to thank the staff for the extraordinary experience. I highly recommend this Holiday Inn [Less]