2nd stay at this hotel. Came for a concert and venue is about 2 blocks behind the hotel. Booked the hotel shuttle for pick up at Newark Airport and arrived promptly. The driver's name is Max, we
remember him from our last trip and he was as friendly as ever!
Arrive before check in time and was greeted by Aisha (hope I spelled her name correctly), so friendly and welcoming. Asked if we preferred a 2 beds room instead of 1 queen bed room previously booked - was pleasantly surprised and of course we took the offer and was pleased that we were able to go right up to our room. During our 2 nights stay, Aisha was the best; excellent and caring customer skills in making our stay memorable and enjoyable by assisting in ordering pizza and checking to see that it arrived, arranging for the shuttle and the great valet staff that offered to pick us up at Newark train station even though it was past 9 pm, didn't like the cream in the room, so she pour cream in a cup for me to use, and said goodbye to us as she wouldn't see us when we checked out the next morning. Thank you to management for hiring Aisha and great valet staffs, and for providing shuttle services to the Newark train station, and would have taken the offer to the Ironbound area if time permitted. [Less]