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创建PIN码
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如果您在酒店加入了IHG® Rewards Club 优悦会, 您需要创建一个 4 位数 PIN码来登录IHG® Rewards Club 优悦会帐户。
突发的服务器错误
您的会话已过期。请登录您的账户
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输入的4位数字必须匹配。
忘记PIN码?
所有字段均须填写
突发的服务器错误
您的会话已过期。请登录您的账户
很抱歉,我们的系统暂时无法使用。请稍后重试或联系IHG®Rewards Club 优悦会客服中心寻求帮助。
您的个人资料中没有电子邮箱地址?

与您当地的IHG® Rewards Club 优悦会客服中心联系以获取PIN码 并通过电子邮箱更新您的账户资料。获得PIN码后 您还可以通过以下地址更新您的电子邮箱地址 www.ihg.com/updateemail

Customer Care

FAQs

Access our information center to find answers to most Frequently Asked Questions.

Submit

Submit an online form to notify us of a problem or concern. We will review your issue and get back to you in a timely manner.

Contact

Need more help? Contact your nearest Worldwide Reservations Office.

Most Frequently Asked Questions


Reservations

It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.

IHG® Rewards Club

You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
You can call your nearest IHG® Rewards Club Service Center or email us to retrieve your membership number
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.

IHG® Business Rewards

The participating hotel is responsible for posting IHG® Rewards Club points to a member’s account after the eligible business meeting or special event is completed and paid. It may take up to 6 weeks for your points to post. Please check your account online or contact the hotel where you booked to check the status of your IHG® Rewards Club points.
Beginning April 1, 2015 you can earn IHG® Business Rewards points in two ways: You can either call the Reservations Office to book up to nine hotel rooms or you can call the hotel directly to book rooms, business meetings, wedding services, and other special events.
Yes, the person staying at an IHG hotel will be able to earn IHG® Rewards Club points, as long as they are enrolled in IHG® Rewards Club and the rate booked is a qualifying rate for IHG® Rewards Club. As the booker, you should record the IHG® Rewards Club numbers of all stayers at the time of booking to ensure everyone gets their points allocated correctly. For more information on qualifying rates, please read the IHG® Rewards Club Terms and Conditions.
There are a range of rewards offered such as Reward Nights, gift certificates, flights, or even instant music and entertainment downloads. To see all rewards offered, please visit: http://www.ihg.com/rewardsclub/cn/zh/redeem-rewards