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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
90%
推荐此酒店

整体体验

4.4

基于 1674 评论
90%
推荐此酒店

Ratings Breakdown

1674评论

  • 5 星级
    1000
  • 4 星级
    429
  • 3 星级
    127
  • 2 星级
    72
  • 1 星级
    46

Nice hotel, good location

By

2020 十月 20

I was looking for a one night getaway! The hotel was located in a great position along the river in Reading and a 15 minute walk from the central shopping area. We enjoyed the hotel and our stay, The bar staff we very courteous and efficient, along with providing a safe environment during this COVID pandemic.
The food was average nothing great but nothing to complain about either.
It served as a perfect Friday night getaway!!

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Quiet and comfortable rooms

By

2020 十月 18

All covid-19 safety measure kept. Clean and tidy hotel. Great customer service

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Can’t fault the hotel

By

2020 十月 14

Excellent customer service, the food was great. The swimming pool area was very clean and well kept . Just a shame the beauty treatments weren’t available.

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Great stay

By

2020 十月 14

platinumelite

V quiet room and total darkness was great for sleep. Roma a little bit dated but staff really friendly and helpful. Strong Covid secure Ethos too. Many thanks

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Great location

By

2020 十月 14

The only disappointment was that the breakfast could be warmer and the cook needs a refresher course on how to do scrambled eggs. Despite many complaints from diners, they did not improve during our stay. Perhaps consider not offering them rather than having to bin them.

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Great Stay

By

2020 十月 14

We had a three night stay and this being our first time staying here we found the location for our needs very good, being able to take a nice walk along to river, having the choice of other restaurants nearby, service station across the road. The hotel was not busy very clean and the staff very helpful and friendly.

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Excellence despitevCovid19

By

2020 十月 08

platinumelite

We really enjoyed our overnight stay thanks to the exceptional staff who were helpful and respectful and went the extra mile to make our stay more special by giving us a surprise platter of cream cakes to celebrate our 25th Wedding Anniversary.
Thank you so much!! We had a lovely time.

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Great Location

By

2020 十月 07

platinumelite

I very much enjoyed our short stay. The hotel is wonderfully placed in an attractive location with plenty of facilities nearby. The staff were very helpful and the hotel was very clean and comfortable.

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great break post covid

By

2020 十月 07

club

A great chill outbreak on the River Thames would defo use again. the only problem we had was we struggled to get to sleep, the room was very hot even with the window open and not able to regulate...not sure if it was the room or just us. But overall we got and had a great rest after working all year without a break....the location was perfect, thank you!

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Convenient location comfortable

By

2020 十月 07

club

Overall was as expected for a Crowne Plaza. It's good to know roughly what you are getting.

Only two observations to note.

Restaurant is in an open area and was not heated well...quite cold and not comfortable. The limited breakfast was what is sensible during Covid, however the use of powdered eggs was revolting and inedible.

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Unsatisfactory dinner

By

2020 十月 06

platinumelite

I booked my room directly with Crowne Plaza and my booking included a 3 course dinner from a set menu. It was only when I went to the restaurant that I was advised that there is a limit of £24 set for my dinner. This limit was not explicitly stated when I was making the booking and even in the confirmation letter. Looking at the prices in the menu, no combination of meals for a 3- course dinner would be affordable. I believe the statement in the rate description a 3- course dinner is misleading.
When the dinner eventually arrived, only a quarter portion of a cod fish was provided whereas in other IHG hotels, a half slice is normally served.
The waiter was also rather impolite when asking if a guest had reserved a table. At that evening due to Covid, the place was hardly occupied anyway. Overall, a very disappointing experience from a regular IHG Rewards Club member.

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Staycation - short break

By

2020 十月 05

A short break near the Thames was just the ticket for us for a short break. The hotel staff were welcoming and friendly and Alex in the restaurant went out of his way to help with an alternative option. The hotel was clean and felt very covid-19 safe and working within the current guidelines. We had a great stay visiting Reading, Windsor, Henley-on-Thames and Marlow and this hotel was in a great position with secure on-site parking.

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