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宾客评论

我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。

评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
80%
推荐此酒店

整体体验

4.1

基于 1539 评论
80%
推荐此酒店

Ratings Breakdown

1539评论

  • 5 星级
    762
  • 4 星级
    408
  • 3 星级
    167
  • 2 星级
    127
  • 1 星级
    75

Horrible stay

By

2020 七月 07

We stayed for one horrible night!
Our stay started off on the wrong foot! No where on the outside of the building or the front doors does it state you need to wear a mask! We walked in unaware of their policy. The lady at the front desk yelled at us to put on a mask. I carry two in my purse, so I pulled them out and we put them on. There were three other guests in the lobby at the same time without masks on, so I asked why she yelled at us. Her response was it was mandatory to wear masks, I told her to look around, nobody else is wearing a mask! She gave us a dirty look and was nasty while checking us in. We get to our room, open the door and the putrid smell hits us! It smelled like wet, dirty dogs. We start to settle in and both use the bathroom to brush our teeth and get ready for bed. The bathroom smells like mold/mildew, the toilet is practically on the ground and the sink doesn't drain! My husband wanted something to drink, we were told they had vending machines and ice machines on every floor, NOT the case. There are NO vending machines and the ice machine was out of order!! So we turn on the TV and watch a movie to tune out the noise of the room next to ours. All night they were up and being loud in the hall and in their room. I think I got maybe 2 hours of sleep that night! I would NOT recommend this dirty, smelly, loud hotel to anyone!!

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At Your Leisure

By

2020 七月 05

Far from a 3 star you stay at your own leisure, unwanted guest in parking lot.

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Lacking attention to detail

By

2020 七月 03

- booked 2 rooms, 1 room wasn't ready. required me inquiring 3 times and complaining to the front desk before finding out when the room was ready
- expired keys 1 day into a 2 day stay
- a lot of highway and traffic noise in room
- pool, hot tub, restaurant, sauna, and gym were not open due to covid-19 (not a negative, just disappointing)
- hotel and maid staff not wearing masks in hallway or while cleaning rooms

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Great people and comfortable room

By

2020 七月 01

club

All the staff there were amazing always helping you when needed. Everything we asked for, like supplies, they sent it to our room right away to make sure we had received it as soon as possible! The rooms were very clean and very roomy and including the bed was very comfortable and wonderful to sleep on. I would highly recommend this hotel and me and my boyfriend plan on visiting again!

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Great deals

By

2020 七月 01

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Great customer service

By

2020 六月 29

club

Good customer service. A quiet place. Privacy respected. No I’m necessary outside voice or distractions. Comfortable bed and room. Clean all over,. Water offered. Fast service. Commute areas near by. Lots of good food and restaurant choices near by. Nearby parking and every one is friendly and always smiling.

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My stay

By

2020 六月 29

club

Nice room, coffee in rom never replenish. Good for a night. Freeway was load and made it hard to sleep. Neighbors opening doors were load.

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Crown Plaza met my needs

By

2020 六月 28

This particular hotel is good in general but with the California strict guidelines, it was a very uncomfortable stay as they closed everything but the room itself so you couldn't eat at the restaurant and they do not have a convenience store but just about six or 7 small things you can buy at the front desk. The hotel check in person enforced the dictates severely with the face mask rules and wouldn't even talk with me until i had a face mask on. And proudly told me nothing would be available for my visit including no lobby coffee; no restaurant; no gym; no housekeeping and no spa or pool to use. It felt like I was visiting a hotel in Moscow, Russia instead of laid back California and I understand everyone in California is now freaking out but being friendly and cordial or at least attempting a few amenities would have been nice. By the time I checked out I had trash overflowing from the small trash can I had and could only leave the trash on the floor and in plastic bags nearby. So once you check in, you are on your own to figure things out if you need towels or trash removed or anything. Very similar to a third world country hotel in my opinion with no American amenities you'd usually expect to find.

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Cleanliness

By

2020 六月 28

My biggest problem especially in this times how things should be kept clean and safe seeing trash every day collected on front of my elevator piled up on the outside in the trash can being full on the five nights that I spent at the hotel was unacceptable. I had stayed in plenty of hotels with IHG® in Arizona, New Mexico, Texas, Nevada, and California and I have never experienced such a strong smell of cigarette in my room. I know times are hard with having employees and staff to clean but I believe cleaning in the hotel industry is one of the most important things in these times. Good luck and I hope to see improvements if I ever stay at this hotel again.

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Angry, upset, not happy... scammed?

By

2020 六月 23

So I just went through the review process... to come to ANOTHER screen... for more information on the review process.. Who manages this company...... SEE THE OTHER REVIEW THAT I JUST DID....

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Wish it could have been different

By

2020 六月 17

Customer satisfaction is not a priority here.all my requests were ignored and I felt as if I was dressed better or had a nicer car I would have been treated differently.

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Smoke

By

2020 六月 15

Room smelled dirty run down the front desk was nice the employee working the front desk was nice she did a great job. The room was horrible .

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