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Gästeberichte

Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.

Bewertung
Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
83%
Dieses Hotel empfehlen

Gesamterlebnis

4,2

auf Basis von 1339 Bewertungen
83%
Dieses Hotel empfehlen

Ratings Breakdown

1339Bewertungen

  • 5 Sterne
    741
  • 4 Sterne
    310
  • 3 Sterne
    126
  • 2 Sterne
    85
  • 1 Sterne
    77

Despite the name, this is no Crowne Plaza

By

16. September 2021

I was looking for an IHG property in the LA area that could accommodate an all-points stay for 4 nights at a reasonable rate. Having stayed at Crowne Plazas in New York, LA (a different location), Washington, DC, and London, I was pleasantly surprised to see this location offered everything I needed within the points budget I wanted.

Then I arrived and was blasted with the smell of cigarette smoke from the adjoining casino. That was strike one. The front desk staff was pleasant and friendly, though they neglected to mention that all microwaves and refrigerators had been removed from the rooms due to COVID; I found this out when I attempted to store leftovers from a restaurant, strike two.

They had advertised a closed pool and restaurant due to COVID, but nothing COVID-related in the guest rooms. Again, they were very friendly when I asked the next morning, to which they said, “Microwaves and refrigerators are on-request-only due to COVID.” No other hotel that I have visited since the onset of COVID has made such ridiculous changes, there seems to be more to this that they aren’t saying.

My final negative is the bed. It was one of those old Holiday Inn Express-style beds from years ago before they upgraded. This mattress was hard and uncomfortable. This was strike three.

On the positive side, the location is great! With its own exit from I-5, the hotel is ideally situated for those who need to visit a variety of LA locations. Disneyland, Griffith Park, Burbank, LAX, and Santa Monica are all within easy access (easy by LA standards).

Locally, it is 1/2 a mile from a very nice shopping and food district, The Citadel. Complete with Starbucks & Jamba Juice, this was a very easy drive. Slightly farther at 2.5 miles east on Washington is the very lovely suburban city of Pico Rivera with a nice Walmart, Lowe’s, Wendy’s, LA Fitness, and (you guessed it) another Starbucks. Just to reiterate, the staff was VERY friendly. I do not hold them accountable for owner/management decisions.

If you need a moderately priced hotel in an easy-to-access area of LA, this is it. Just don’t expect the same level of service you would receive at other Crowne Plaza properties because they just don’t offer those niceties, which probably explains the relatively lower price.

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clean and comfortable

By

14. September 2021

overall good for value. good casino. no fridge in the room, no enough drinks in the room.

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Bad guess service

By

13. September 2021

club

When we arrived at the hotel this was the second time we stayed there in two weeks first of all there’s no fridge raider in the hotel room. Second of all we valet parked they gave us a ticket went to check in they didn’t have our reservation tried to charge us more than what we were quoted when I tried to make the reservation when I thought my reservation was made. And then when we go to check out they told my husband he needed a stamp for valet ticket and then we had to pay $12 instead of just telling us upfront we owe $12

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Comfortable and great service

By

11. September 2021

Staff was very nice. I had to extend my stay and they had no issues in doing so and getting me a better price. Room was super clean and comfortable.

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Mal servicio

By

08. September 2021

En realidad muy mal servicio prometen cosas que no pueden cumplir
La recepción muy mal y el cuarto calida precio esta normal

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Overall Very Pleasant

By

05. September 2021

I had an overall very pleasant stay here. I did wish the staff would have mentioned ahead of time that the pool was closed (as I was coming out of state); however, they were very personable and made me feel extremely welcomed.

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NICE HOTEL

By

05. September 2021

more attention should be paid to cleanliness, in the past I've found dusty furniture, and this time all pillows smelled like sweat.

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Santa ana airport stay

By

01. September 2021

I have been to many Crowne plaza and most are very high class. But this one with the bathroom drainage was not one of my better experience.

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Party on the balcony way too loud

By

01. September 2021

platinumelite

Seems like a party host on the balcony, way too loud and didn't stop until 11:30. Need to catch a early flight, pretty much ruined my sleep.

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Clean, comfortable, and quiet

By

31. August 2021

club

Nice room that met all expectations. The staff was friendly and helpful.

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good bed

By

31. August 2021

club

i wish i knew the pool spa was not open, i wish people would not party until 7 am outside our room door , :-(

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Disappointed

By

28. August 2021

Terribly understaffed to the point quality has declined

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