Rated 4,1 out of 5 by 157
Rated 4,0 out of 5,0 by hateplanes with kids
Service, extras-great. Room comfy but dated. Cable would have been nice, since we had to retire early because of kids. Used a pull-out and a cot. Great-kids didn't sleep in same bed (no fighting!)
7. Juli 2014
Rated 5,0 out of 5,0 by amm101 A good quality hotel with excellent Service
The hotel is kind of expensive for the property but based on the fact that the area is an expensive area it isn't bad. The hotel is an older property but it is kept up pretty well. The room was clean and the bed was comfortable. The rooms could for sure use a remodeling. The staff and service was great. One example of this is the room air conditioner unit. While it did work great in cooling the room it was pretty loud.
When I first entered my room I immediately noticed that the first few feet of the carpet was very wet. I called the front desk. They did offer to switch my room but since I had checked in early they said the room wouldn't be available for a few hours. I wanted to get settled in the room so I can spend the rest of the day touring so since it appeared the wet carpet was just from water I said I'd just keep the room. They agreed to comp me for the parking because of this. I didn't need to even ask them for anything they simply provided me good customer service.
Every staff member always had a smile and truly tried helping me in any way they could.
As an IHG Platinum member the hotel gave proper recognition. While the lounge was unfortunately closed for remodeling while I was at the hotel they happily provided me free vouchers for breakfast in the hotel restaurant.
7. Juli 2014
Rated 3,0 out of 5,0 by Viking28 Unfortunate changes
I stayed at this property many times before. I am an IHG Gold or Platinum member every year. There were unfortunate changes in the policies of this hotel and upon my check-in I was not even greeted as the loyal memeber that I am.
Before there was a small basket of fruits, cheese & crackers, sparkling water and either half a bottle of red wine or small shot-size spirits such as Grand Marnier, Remi Martin or similar. This time, 3 years later not even thank you for choosing us. I understand cost reduction over the years but this was a change from day to night.
Not even a bottle of water (except for the ones at $6 each) My room preference was not observed and got 2 beds instead of the usual king size one (I was with my wife) and even though I paid the executive package that includes breakfast for 2, I was given the "Club Room breakfast" and not the full one at their Bistro as advertised.
The following morning a rather nice Customer Service Manager (Dennis) gave me coupons for full breakfast (which I had paid for in my rate anyway) as an apology for what had happened with the room and not being welcomed as a member.
Also, Californian bottles of wine and other rather cheap and average wines are completely overpriced at the lobby bar compared with the regular fine restaurants a couple of blocks away in Beverly Hills.
Very unfortunate changes my friends....very unlikely to stay again at this property.
2. Juli 2014