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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 727 reviews
93%
Recommend This Property

Ratings Breakdown

727reviews

  • 5 Stars
    472
  • 4 Stars
    172
  • 3 Stars
    40
  • 2 Stars
    28
  • 1 Stars
    15

Lovely setting, courteous and helpful staff

By

27 September 2016

The staff were very friendly and helpful. The setting was great and close to many eating places. Close to airport. Overall a lovely hotel.

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comfortable room and excellent service all around

By

26 September 2016

club

can not say enough about the service top quality but i do have to say the food in the dinner dining room was mediocur

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Very Convenient, Comfortable and Clean!

By

25 September 2016

Located in the heart of Crystal City!! Staff is outstanding and the entire hotel is clean and comfortable. Bathroom is "a little tight" but the cleanliness and amenities make up for that.

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Quality, Convenient to Airport

By

23 September 2016

club

Good quality rooms, friendly staff, very convenient airport shuttle.

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Poor Response to room request

By

22 September 2016

club

Already explained and I do not like surveys. Already explained and I DO NOT like surveys.

Posted byHotelStaff
27 September 2016
Thank you for your time and feedback Mrs. Oglivie. The group’s event had some requirements about floors and location; please accept my apologies that we were not able to honored your room type request. We would love to see you back when business or pleasure brings you back to our Nation’s Capital. Cordially, Dalva H.
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Great Place to stay

By

21 September 2016

Enjoyed my stay at the Crowne Plaza Hotel Wash Nat'l Airport. It was close to the Metro for daily commuting to Wash DC. Enjoyed having dinner at the Potomac Bar

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nice bed, great location

By

21 September 2016

will stay here again. location is close to everything -- airport, restaurants, metro, etc

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Worst hotel

By

20 September 2016

club

I already explained in the survey.
I already explained in the survey
I already explained in the survey
Is that clear enough?

Posted byHotelStaff
23 September 2016
Mr. Bernal, Thank you for your time and your feedback . I’m truly sorry for the challenges you encountered during your stay. It was nice talking to you today, and we will be sure to review your survey. Cordially, Dalva H. - Assistant General Manager
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My Stay

By

20 September 2016

platinumelite

Nice place but they don't seem to recognize IHG members for stays.

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Toilet paper and Pillows

By

20 September 2016

club

Toilet paper needs to be softer.
Pillows need to be firmer.

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Crystal city

By

18 September 2016

Overall good, physical fitness room is too small. Haven't have chance to check the pool yet.

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Perfect Location

By

17 September 2016

club

I enjoy the ease of visiting the DC area when using this hotel.

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