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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 1129 reviews
91%
Recommend This Property

Ratings Breakdown

1129reviews

  • 5 Stars
    759
  • 4 Stars
    286
  • 3 Stars
    55
  • 2 Stars
    14
  • 1 Stars
    15

床垫舒适度

By

18 August 2017

建议贵宾楼层床垫准备一些有硬一点的床垫,洗漱用品建议更换品牌的,房价内增加一些植物(贵宾楼层),早餐品种多,中西餐结合还是不错的

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还算不错的体验

By

18 August 2017

整体不错,位置超好。就唯一一个问题就是这家酒店只含双早,五岁的孩子都需要买券,个人感觉不够人性化,订房的时候写的是含早,但未规定只是双早,我们预定的时候已经写了携带一名儿童。但依然没有早餐。实在郁闷。其他的整体不错!

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完美

By

16 August 2017

非常完美的一次入住,这是我住过的皇冠假日里最好的酒店了,酒店在商场里面,吃喝玩乐很方便,前台服务非常棒,有机会还会再次入住的,五星好评!

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员工服务一流,硬体及价格落后

By

16 August 2017

club

员工服积极度及态度都很好,可惜酒店硬体受限,加上1楼通往对外营业的餐厅,酒店大厅闲杂人士来往,不是很好的设计与安排.
房间清洁度稍差,设备稍嫌老旧,浴室shower room地板缝隙/置放洗发精的台面(不懂为什么有上下两个)不够乾净,让人感觉是脏脏的.
没有夜灯,床边灯一盏不亮,后面插头无法同时使用床头灯跟闹钟,床头没有插头可以手机充电

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整体不错

By

14 August 2017

酒店整体不错,就是退房时候速度慢了点,应该改善下发票开具流程,例如前一晚让客户提供发票信息,而无需排队等退房

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环境优越方便,服务一流

By

14 August 2017

多次入住,环境好,周边方便,设施很棒,服务一流,停车免费,早餐很赞,旺季客人多的时候价格很贵,很不错的入住体验。

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住宿体验

By

14 August 2017

大堂还是那股淡淡熟悉的香薰味道。令人非常舒服,房间相对于其它北京的皇冠假日来说算是比较新的。地理位置就在外交部后面,旁边是购物中心,购物吃东西非常的方便。酒店的服务还可以,有一点就是,白金大使不能享受行政待遇有点遗憾!

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整体尚可

By

14 August 2017

platinumelite

整体尚可,细节需注意。房间没有晾潮湿衣服的地方,淋浴间漏水,令人失望。早餐品种稍微少了点,客房送餐服务咨询太急了,客人未必马上品尝。

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床铺舒适,服务一流

By

14 August 2017

床铺舒适,服务一流。电视节目选择挺多。工作人员态度非常好,特别对比国内酒店。酒店设施也很方便。地理位置得天独厚。地理位置真的很好很方便啊!

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温馨的住宿

By

13 August 2017

club

酒店整体服务卫生环境,床铺质量比较好,服务温馨周到,床铺好,睡眠质量好,早餐比较丰富,游泳池的水有些凉,温度可以再高些。。

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地段不错,服务很一般

By

13 August 2017

具体说下入住过程吧,当天1点左右到达,酒店前台说安排的客房没有准备好,让我把箱子寄存,但没有给我办理入住手续,导致2点半回来的时候大家都在退房,排队排了半小时,还是给我那个之前的房间。入住时前台说因为是白金会员,会给我送一个果盆,已经在房间里了,拿好行李上楼,发现没有果盆,过了一小时打电话给服务中心问是否有果盆?回答说可能在配送,结果一直到退房也没见到果子。期间每天倒是有客房人员敲门来问有木有衣服要洗。入住当天因为楼上吵,想换房,结果打电话给前台说比较忙,晚点联系我,然后吃个饭十点多回来还没联系我,直接再去联系说我希望换房,这次行动很快,立刻换房,但随我来的客房服务员很不开心的问房间是否有动过需要打扫。。。换的房间更诡异了,换到楼上两面玻璃沿马路,我本来就是说我觉得吵,尼玛换一个更吵的是什么意思?!因为时间太晚也不计较了,第二天被楼下汽车喇叭声吵醒,唉!酒店有个游泳池倒是还不错,地方宽敞也没人,酒店直通商场很方便

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Concierge Service - best ever

By

11 August 2017

I was totally imporessed by the Concierge Golden Keys person. He did a fantastic job and followed up to make sure that all was good when I got back to the hotel. He ws also there to make sure that I was happy and that all was god when I left the hotel. Congratulations.

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