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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.1

based on 1716 reviews
78%
Recommend This Property

Ratings Breakdown

1716reviews

  • 5 Stars
    691
  • 4 Stars
    666
  • 3 Stars
    221
  • 2 Stars
    84
  • 1 Stars
    54

前台服务热情,专业素质较高

By

21 October 2017

platinumelite

前台办理入住以及退房效率很高,同时入住期间又涉及到继续入住,办理继续入住的同时帮我保留了同一间客房,避免了很多换房的麻烦,希望前台的热情服务能够继续保持,同时保持专业的服务态度和意识

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出行非常方便的住宿之选

By

21 October 2017

就在王府井大街上,出行旅行非常方便,只是酒店年岁较长,设施等方面有点陈旧,对硬件要求不高的可以忽略。

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性价比蛮高的星级酒店

By

21 October 2017

club

地理位置得天独厚,基础设施也都齐全,工作人员也挺热情的,但早餐环节需改进,现在有点混乱,吃的东西也一般,很多都凉了

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位置绝佳,服务很好

By

21 October 2017

club

地段好,交通方便。
酒店卫生整洁。
略有不满之处在于,大床由两个标准房的小床拼成,在一定程度上影响了入住体验。

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性价比高 值得推荐

By

20 October 2017

酒店员工服务态度很好,由于商务需要,我请酒店帮我预订了会议室,我们邀请客人在会议室商谈,服务人员准备茶点,投影仪 笔纸 ,如在公司;住宿因我怕冷,酒店服务员还帮我准备电暖器,一切舒适入家的感觉。谢谢皇冠假日的团队!给我一个舒适的旅行!

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Attentive staff and great location

By

19 October 2017

club

Location was great for this hotel - close to forbidden city and main transport links. Room was nice and comfortable.
The only issue we had was when trying to book a cheaper (non-hotel) taxi service to the airport - we believe the Taxi driver was over charging, and the concierge seemed shocked at the price. I would ask that the service has a better knowledge of how much a normal city taxi would charge for the airport or local sights.

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服务态度好

By

19 October 2017

club

工作人员服务态度好,客房用品齐全,地理位置也比较好。酒店比较老,设施比较旧,游泳池和健身房都比较小。算是性价比比较高的五星酒店。

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床铺舒适

By

18 October 2017

有欢迎水果,床铺舒适,睡得很舒服,但是到达第一天就发现水龙头出水小,第二天告知前台,前台说过找师傅上来检查,之后时间很晚也没有人过来,我担心打扰别人不再追诉

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客房服务不错

By

17 October 2017

club

房间硬件整体偏陈旧,不过客房服务表现还是很满意的。有些设施有问题,不过还算比较及时的修复了。
另,9楼的泳池,室内温度感觉略低,可以调节下。

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フレンドリーで気が効くスタッフ

By

17 October 2017

club

コンシェルジュの方がフレンドリーで、些細な相談事でも私にとってベストを考えて迅速に対応して下さったので、たいへん助かった。例えば、帰りの空港までのタクシーを頼んだ時も、ちょうどよい出発時間を提案してくれて、タクシー到着までチェックアウト時刻を越えて部屋で待たせてもらえた。また、ハウスキーパーの方は、私のニーズを察知して、毎日かなり多めにコンプリメンタリーの水を補充し、ベッドサイドにのど飴やチョコレートをさりげなく置いてくれた。毎日疲れて部屋に戻ると、細やかな気遣いが感じられてうれしかった。
建物や設備の古さはあるが、立地やコスパもよく、アットホームな雰囲気で快適な滞在だった。同時期に日本からの知人が周辺の高級ホテルに宿泊していたが、このホテルでの滞在をかなり羨ましがっていた。

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Comfortable bed and great location

By

16 October 2017

platinumelite

Slept better in this hotel than at home! Room was very clean although a bit dated and faded, but had everything we needed and a fantastic huge double bed! Extensive breakfast buffet and nice bar area. Location is wonderful, close to shops, restaurants and not too far from forbidden city. Only 5 mins walk to the metro station.

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服务一流

By

15 October 2017

club

酒店整体服务较好、卫生状况较好,价格适中,房间设施情况也较良好,酒店早餐整体还好,但应该还有提升空间,期待下次入住时有更好的体验。

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