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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 618 reviews
79%
Recommend This Property

Ratings Breakdown

618reviews

  • 5 Stars
    235
  • 4 Stars
    253
  • 3 Stars
    88
  • 2 Stars
    23
  • 1 Stars
    19

早餐质量有待改善

By

27 July 2015

platinumelite

早餐质量有待改善:品种少,西餐质量有待提高,西餐品种也不多,需要增加。中餐品种也太少。下面的厨师态度也不太好。

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性价比很高的酒店

By

24 July 2015

地理位置非常优越,属于闹中取静的氛围。早餐种类丰富,但就餐空间和环境略微简单。酒店设施非常干净,但略显陈旧。最大优势在于价格,整体上具有很好的性价比,适合商务与旅游的选择。

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床铺舒服 隔音好

By

23 July 2015

club

九楼家具陈旧了些,员工服务很好,床单很干净,每个工作人员都很热情。地毯清洁度还有待提高,进门时房间偏冷。

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各种体验都不错

By

23 July 2015

club

总体感觉比香格里拉,喜来登都好,地理位置便利 ,旁边就是王府井,体育设施方面对外收费开放 ,所以人也不少 房间的浴室和万豪差不多 ,浴缸很舒服, 床也很舒服 ,比香格里拉和喜来登好的地方是有专门连电脑的线 ,可以用电视看片子 ,总的来说体验相当不错

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Great lounge staff but poor wifi

By

21 July 2015

platinumelite

Pleasze thank the Club Lounge staff again for making me feel more at home and relaxed. Always great service - efficient and with a smile.

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设施需要更新了

By

20 July 2015

客房的设施有点老旧,需要更新了;床垫太软,睡得不太舒服。卫生间的设施也需要换了,淋浴喷头不好;其他的服务及设施还行,工作人员够热情,负责。

Posted byHotelStaff
24 July 2015
尊敬的客人: 感谢您入住北京国际艺苑皇冠假日酒店并与我们分享您的意见,以及对我们酒店服务人员的肯定。关于床垫问题,您下次入住时可以联系宾客服务中心为您更换床垫。关于您提及的酒店设施问题,我们已经和酒店管理层进行了分享。您的意见和建议都是我们改进与不断提高服务质量的动力。再次感谢您的点评与支持,同时我们也期待着您的再次光临。
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位置非常好

By

20 July 2015

platinumelite

酒店的位置非常好, 床铺舒适。北京国际艺苑皇冠假日是最早的皇冠假日,因此房间有些老旧,但整体上不错。

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位置優越,帳務需確認

By

20 July 2015

位置優越,但早餐菜色變化少,
退房時建議房客需留意帳單上數字。
我站在會員退房區域卻被請到一般櫃台排隊。

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性价比超高的一家皇冠

By

20 July 2015

platinumelite

酒店前台服务态度非常好,客房响应速度很快,早餐属于皇冠里面比较丰富的了。酒店的地处王府井,交通、娱乐都很方便。另外,酒店可帮助安排北京的一些旅游行程,安全有保障。

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国际艺苑皇冠,房间小,设施旧

By

15 July 2015

platinumelite

首先我要求升级套房,前台说已经升级,可进去一看我觉得不是套房,因为在无锡太湖皇冠和上海复旦皇冠升级的套房都是2卫有客厅的,这次升的所谓"套房"只有1卫,没有客厅.退房时人比较多,也没有针对铂金会员的快速通道.

Posted byCustomerCare
23 July 2015
尊敬的客人: 非常感谢您分享您的住宿体验。我们不能保证我们的设施和服务是最高级的,但是我们一直致力于做最好的酒店。很抱歉给您这次住宿带来了不便,我们会把您的入住体验反馈到酒店管理层,以进一步提高服务质量。希望您下次入住可以见证我们的进步。如果您对洲际酒店集团旗下的酒店有任何意见或建议,欢迎随时向我们提出。 Nora S
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客服非常好,推荐

By

12 July 2015

虽然地理位置比较偏,但是饭店附近就有地铁站,也很方便,整体感觉比较新,性价比很高的一个酒店,会员还送免费双早,服务也非常好,第一天还有欢迎水果,非常推荐,以后还是会入住

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Pleasant Stay

By

11 July 2015

platinumelite

I came to Beijing to visit my friend, and I would like a hotel near the center of the city. So I booked Crowne Plaza near Wangfujing. They gave me a room upgrade in recognition of my platinum membership. The room was clean, and the staff was nice and helpful. The breakfast is okay. It's a pleasant stay.

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