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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 498 reviews
79%
Recommend This Property

Ratings Breakdown

498reviews

  • 5 Stars
    213
  • 4 Stars
    184
  • 3 Stars
    51
  • 2 Stars
    22
  • 1 Stars
    28

早餐丰盛 味道不错

By

22 May 2017

club

早餐很多选择,味道不错营养搭配很均衡 环境也很清新优雅。床铺和房间都很合适,于是干净整洁 很喜欢这个酒店的环境。

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Best hotel in Changshu

By

19 May 2017

club

Great business hotel clean and well organized
Great location to all key places

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酒店设施好,服务一流

By

18 May 2017

club

酒店高档大气,服务人员热情。公共区域和房间都很整洁干净。房间够大,床铺舒适。自助早餐和晚餐非常棒,种类丰富味道好。

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位置不错,设施老旧

By

16 May 2017

club

酒店装修比较久了,很多设施不完善。房间内部花洒经常是坏的,厕所排水也不太通畅,差点富起来。总体而言,在当地来讲性价比不高。

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整体体验很好,细节有待改善

By

16 May 2017

platinumelite

整体预订,接待,房间都不错,有些细节待改善:
1 行政酒廊,11点关门,实际10点过去服务员把酒水已经收起来了。
2 健身房更衣室晚上没有人维护打扫,浴巾遍地都是,拖鞋穿上去黏黏的感觉很不干净,没有干净的浴巾。

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舒适的房间,一流的服务

By

16 May 2017

入住中江皇冠都很久了,这里的房间一直是为客人精心准备好提供给我们,这体现出洲际酒店的服务确实以客户为中心,尽心提供一流的服务。谢谢!

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チェックイン時の迅速性

By

15 May 2017

混んでいたこともあったが、10分待ちであった。外に待たせている人がいたので、気になった。混雑時には要員を増やすなどの工夫があって欲しい。

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服务一流

By

12 May 2017

服务很好,checkin时很顺畅,如果一定要说不足,晚餐自助品种少了些,但服务人员都很好,总体非常满意,会继续来住的

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没有特点,槽点较多

By

12 May 2017

为了看张学友演唱会,特地提前半年多就定好放了,原本以为行政房会有更多的惊喜,没想到前台告知要“行政会员”才可以去行政酒廊,第一次听说还有行政会员这个说法;行政酒廊中规中矩,也没啥特点,一开始住在14楼,从电梯就看出,那个是后来改的,之间按就可以,但往上15-19则需要刷卡才可以,顿时心凉了一半,一看房间,完全看不出这是行政房,联系酒店人员,一问三不知,酒店人员对于ihg金卡会员和行政房待遇含含糊糊,打太极;第二天早上,处于对这套行政房的极度失望,要求换普通豪华房,果然,价格差了一大截,格局几乎一样;早饭品种少,就那么几样,在果蔬汁那个饮料桶里尽然发现一只小飞虫的尸体,还好没吃。。。晚上,正好同事新房装修,想买床垫,就帮忙看一下酒店床垫的牌子,结果掀起床单,床垫尽然是破的,失望失望,及其失望,简直就是破差乱的代表,还好这次来是为了看张学友演唱会,演唱会很精彩,如果只是出来玩的话,真的就是太糟心了

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硬件服务一般 需要升级

By

11 May 2017

酒店入住没有会员礼遇 至少欢迎饮料劵是没有看到的 酒店装修比较旧 屋内设施也不如其它城市皇冠假日 总之和预期的皇冠假日酒店差距比较大

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非常一般

By

11 May 2017

platinumelite

该酒店房间整洁度需加强,大堂接待人员态度有待提高。整体满意度不高。对待白金会员没有升级,没有水果,经再三协调后方才同意第二天四点左右升级房间。有没有房间需要这个点才能知道嘛,这就是这个酒店的工作效率嘛。这个酒店应该不会再入住了。

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环境不错 服务没跟上

By

11 May 2017

酒店环境不错 但是服务人员对酒店内部流程不熟 处理员工问题不成熟 不专业 餐饮虽然没使用 但据说也一般 整体入住体验差

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