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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.1

based on 545 reviews
78%
Recommend This Property

Ratings Breakdown

545reviews

  • 5 Stars
    229
  • 4 Stars
    203
  • 3 Stars
    60
  • 2 Stars
    25
  • 1 Stars
    28

床铺舒适,服务一般

By

25 July 2017

房间设施基本符合皇冠标准,没有特别突出;
楼层电梯口有烟灰缸及烟头(7/22~7/23)都看到烟头,不确定是未清理或者新增烟头;因为有小孩子在,体验不好
游泳池设施一般

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1 Woche im Crowne Plaza

By

24 July 2017

club

Es ist ein schönes Hotel. Der Service, das Essen und alles sonstige ist gut.
Die Zimmer haben leider schon etwas gelitten aber sind in Ordnung. Man sieht, das sie schon etwas abgewohnt sind und schon älter sind. Z.B Flecken im Teppich oder der riesige Badspiegel trüb wird. Leichter Schimmelansatz in den Fugen in der Dusche ist in diesen Klimazonen normal. Über die Sauberkeit der Zimmer incl. Bad kann ich nur sagen sehr gut.
Insgesamt ein Hotel zum Weiterempfehlen, aber aufgrund der nicht mehr frischen Zimmer finde ich den Preis etwas überhöht. Vielliecht sind die anderen Zimmer besser, das weiss ich nicht. Wer Stille beim Schlafen benötigt kann liechte Schwierigkeiten bekommen, da die zimmer hellhörig sind.

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服务周到

By

24 July 2017

platinumelite

总体感觉很好。
1. check in/out 体验好;
2. 服务态度好
另外,
1. 但是酒店早餐有待提高
2. 房间清洁度有待提高,隔音效果有待提高。
3. 如果能给每个房间备用一个手机充电线就nice了。

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it is what it is

By

23 July 2017

platinumelite

A hotel that serves its purpose.
convenient location is one of the better points.
Rather tired interior now

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用餐选择太少

By

22 July 2017

菜品越来越少,餐具清洁度不够,服务态度还是蛮好的,不过有时候个人用具每天没有补充新的,没啥好写的了,非要强制五十个字符很无聊

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Crowne PLaza Changshu

By

22 July 2017

platinumelite

Nice hotel but needs a little updating to bring to its best level

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会员计划

By

22 July 2017

比如一些活动,酒店前台最好能够和好的熟知,这次你们积分计划,活动力度还可以,最好能够让酒店前台熟知。

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能在常熟住上皇冠假日酒店而感到高兴

By

20 July 2017

club

平时经常在北京或美国等入住假日酒店,没有想到在常熟也有,毫不犹豫地住下了。印象还是不错。只是电梯去最高层的酒吧时,说是8楼的不能上去,问服务员也不知可否,让人有点对你们形象上感到扣分,

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Good value stay

By

20 July 2017

I stop at this hotel regularly when visiting factory nearby, the hotel is no frill but has very good sized rooms with adequate features for short stays.
The hotel appearance is a little shabby and could do with a makeover.
Staff are very friendly, the swimming pool and gym are very good size and well maintained.
Overall for price it is very good hotel and would recommend..

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スタッフ対応が素晴らしい

By

18 July 2017

club

スタッフの対応がとても素晴らしい。
また、アメニティの質も良く滞在に満足している。
今後についてもこのホテルを利用したいと思います。

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入住基本满意

By

17 July 2017

朋友来这边找我玩,提前几天预定的。预定过程客服都很耐心,唯一一点,就是由于升套房的原因,中途换了好几个客服,导致沟通不是很流畅,但是后来还是解决了。入住当天给了行政待遇,送了双早,送了水果。套房整体还不错,就是家具稍微看了些。打扫的比较安静,周边也挺安静,虽然在电梯旁边,但是隔音做的还不错。总体来说还是比较满意的。

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Room not up to par

By

17 July 2017

The AC was musty. The shower drainage was clogged. The maintenance guy came but could not fix the situation. The iron was missing the dial and leaking water. In the end I was offered a different room. It was better. I was disappointed that I wasn't granted access to the club lounge even though I was an elite member.

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