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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1182 reviews
86%
Recommend This Property

Ratings Breakdown

1182reviews

  • 5 Stars
    667
  • 4 Stars
    280
  • 3 Stars
    121
  • 2 Stars
    69
  • 1 Stars
    45

Loud room and no water overnight.

By

16 October 2017

No water from 10 pm until 7 am?? Having no running water overnight was horrible. I was stomach sick (clearly not your issue) but this was not a nice way to experience the evening, Plus no shower in the morning before attending a conference was disappointing and really unacceptable. When people are traveling for business, it is unlikely that they will have a morning of leisure in which to shower later in the morning.

Even though we reserved 2 King corner rooms, we were not given corner rooms. Upon questioning the receptionist advised that we had been given upgraded rooms. This was not offered or discussed upon check in and we were not told what the upgrade was.

The rooms were very loud from the street noise, even though we were on the 16th floor. Perhaps some sound proofing on the outer wall?? The actual noise from the interior of the hotel was minimal.

Overall the front desk staff was very courteous and helpful, it would have been nice to understand why we were not offered the rooms we reserved.

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Awesome!!!

By

16 October 2017

The staff at the front desk was very professional, friendly and helpful. Being recognized for being a IHG Rewards Member and giving an upgrade, with a view from our balcony of downtown was AWESOME. We would recommend this hotel to friends and family. Thank you all for a great night!!!

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Crown Plaza Chicago West Loop

By

16 October 2017

Good location near the centre. Easy to get to from O'Hara airport in about 30 - 45 minutes depending on traffic. Downside rooms on the highway side were noisy and made it difficult to sleep.

During my stay hotel was undergoing reforming work to upgrade the facilities, so maybe worth a revisit when all the works done.

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Great staff, clean comfortable room.

By

13 October 2017

club

Had a issue with credit card at checkin. Staff was very helpful and got issue handled quickly and with a smile. Thanks!

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Mediocre

By

12 October 2017

Rooms are cramp theres no mini fridge bed is sunken. Great location however.

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Very comfortable beds and superb customer care.

By

11 October 2017

platinumelite

Everyone at the front desk was very helpful and the beds were very comfortable and there was no distractions throughout the night

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Great stay

By

11 October 2017

My overall stay was great. The staff at Crowne Plaza West Loop really made a great effort in making their guests feel comfortable despite the construction going on at the hotel. The construction did not hinder any value/quality of the hotel. In fact, I'm excited to come back when it's all complete because it looks like it's going to be even more amazing. I would definitely stay here again. We loved it!

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Comfortable bed, bar accessible

By

10 October 2017

club

The room was comfortable but the bathroom was not as clean as I might have expected. There were not enough towels or coffee in the room. I know you can ask for more, but at the price we paid, this shouldn't be necessary, The room itself and especially parking were over priced.

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Crowne Plaza-West Loop

By

10 October 2017

Only stayed in town the one night for a conference about 30 minutes away in a different hotel. Easy check-in, cool view, and friendly staff. Only critiques I have are that I was looking at the restaurants in the area in the little booklet in my room and it recommended Eggsperience right across the street, however apparently this is permanently closed. May think about updating that. As for the price I paid for a one night stay in downtown Chicago, it was in the upper 200's....which for me is up there and I would probably try to find something cheaper next time. Overall good experience though.

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Wedding

By

07 October 2017

Room worked out great.
The only thing about being next to the expressway that never sleeps. (Traffic noise) you hear that all night long.

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Great location! Comfortable room!

By

03 October 2017

club

Always a great stay, and great location! Easy on and off expressway, as well!

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Awesome stay again

By

02 October 2017

Everything was perfect this time as well. They greeted when I arrived and during my complete stay made sure that I will be comfortable

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