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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1334 reviews
87%
Recommend This Property

Ratings Breakdown

1334reviews

  • 5 Stars
    769
  • 4 Stars
    308
  • 3 Stars
    126
  • 2 Stars
    79
  • 1 Stars
    52

A bit tired

By

24 April 2018

Overall we had a decent stay. However, there were several issues we experienced mainly relating to the age and condition of our room that made our stay less than perfect. We had issues gaining entry to our room and after having to go down to reception 3 times someone from maintenance was finally called. He admitted the door lock was as good as broken but wouldn’t be able to fix until after we had departed the hotel due to security reasons. This was frustrating as we had to stand outside and jiggle our keycard for a good 2-3 minutes until we could open our door each time we wanted to get into our room. We weren’t offered another room or any other option than to just deal with it. The room fittings have seen better days, little things like switched falling off lights etc. I expected a bit more for the money we paid, I stay in holiday inns and candlewood suites across the country and have found nearly all of them to be an overall better experience than we had here. Overall the staff were friendly and are doing the best they can with what they have and the location is good. The whole place is a building site, maybe this should be made a bit clearer and the price reflect that while maintenance/construction is taking place.

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