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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1062 reviews
86%
Recommend This Property

Ratings Breakdown

1062reviews

  • 5 Stars
    598
  • 4 Stars
    251
  • 3 Stars
    112
  • 2 Stars
    62
  • 1 Stars
    39

Smooth check-in process

By

26 May 2017

I was only in town for a night and was delighted at the speed of which I was able to check in. I was checked in by Alison and I have to say I've never had the room keys in my hands faster. I almost had to second guess how quick and efficient she was.

After I checked out I had a couple of questions about my bill and when I called to speak to someone I was transferred to Renae and was met with the same customer service. I had all my questions answer immediately. Will stay at this property again.

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No issues here

By

26 May 2017

Clean. Restaurant on site. Swimming pool. Sidewalks for runners.

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服务一流,环境很不错

By

25 May 2017

会愿意介绍给其他同事的,位处市中心,也是旅行时候好的选择!服务态度很棒,可惜最后一晚被订满了,下次路过会再考虑的!

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Beautiful cityscape

By

25 May 2017

Great view and excellent restaurants within arms length. It is a short walk to downtown and conveniently there is a Walgreens directly behind the hotel. Also, affordable pricing, fantastic stay for a fun weekend.

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Comfy bed, great service

By

23 May 2017

club

Everything was great in the room. Didn't have anything to complain about. The only issue I had overall was the cost of the parking. Previously I had stayed at this location and the price was lower, and was expecting that price when I stayed.

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Chicago experience

By

23 May 2017

platinumelite

I like using the Business Center; complete with printer, papers and multiple flash drive ports. Next time, I will use the Fitness Center, too. Staff were friendly and helpful. Overall, it was a pleasant stay.

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Super hotel

By

22 May 2017

Very nice hotel, very nice atmosphere and very perfect place to spend time while you are on business

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Great Location

By

22 May 2017

platinumelite

Hotel restaurant is under construction. However, the location was great for my meetings.

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Depends on place and time, perhaps

By

20 May 2017

club

Very comfy bed, nice view when higher up. Very friendly staff.

The drawbacks during my stay were:
- Extensive construction going on
- Toilet had a weak flush
- Rooms by elevator are filled with loud grind/whir of elevator all day/night
- Ice machine broken on my floor
- No breakfast or airport shuttle included

Overall, reasonable and would recommend giving it a try after construction finishes.

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Comfortable bed, adequate workout room, and good service.

By

19 May 2017

The hotel is in a great west loop location and has friendly staff. The outside parking and inside lobby are both under construction, but staff did a nice job of accommodating the associated inconveniences. Great breakfast space and food that can allow for a quick eat and run or a leisurely breakfast with friends.

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Good hotel

By

19 May 2017

The customer service was excellent by the front desk and the valet. The hotel is located in a great area where there is plenty to eat and to do.

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Good stay

By

18 May 2017

Room was comfortable, but lots of road noise from nearby interstate.

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