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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 746 reviews
82%
Recommend This Property

Ratings Breakdown

746reviews

  • 5 Stars
    371
  • 4 Stars
    195
  • 3 Stars
    75
  • 2 Stars
    61
  • 1 Stars
    44

Good Stay

By

2017 四月 21

I have been to this property before and had a bad experience. However, because this is work related and needed to be in area I gave them another chance. It went well nothing terrible. I do think that the hotel is a little musty smell in hallways and in rooms. I was told that they are aware and that a remodel is in the future. Bed was very comfortable and pillows too! Shower is very tight.

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Quick family getaway

By

2017 四月 16

club

Came for the pool with the kids. It's a neat little area, but the pool is too cold. Turn up the heat! Friendly helpful staff and clean room. Not fancy, but fine for the family. Breakfast was ok.

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great stay

By

2017 四月 16

awesome facilities, great breakfast buffet, amazing pillows

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Good value

By

2017 四月 16

club

Me and my wife stayed for 3 nights visiting friends. Price was good. beds were awesome as well as being located within walking distance of many different shops and restaurants. I would suggest this hotel to my friends.

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Wrong place at the wrong time!

By

2017 四月 14

club

Room wasn't ready for 2.5 hours after check in. Nite shift main lobby representative was a jerk and extremely unprofessional.

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Comfortable Beds and Great Service But the Rooms Need Sprucing

By

2017 四月 12

club

The rooms are dated and need some updating. The bathrooms and carpeting need rehab.

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Very good overall experience

By

2017 四月 10

club

Hotel Staff - very attentive. Clean quiet room. Enjoyed my stay for a full week. Everything was just right.

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Wonderful Hotel

By

2017 四月 08

club

Our organization had an event at this facility. It was amazing. The hotel is beautiful, the sleeping rooms are comfortable, the meeting rooms were spacious. The hotel set everything up as requested. Everyone was very helpful. We will use this facility again and recommend it to others.

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Not as nice as most other Crowne Plaza Hotels

By

2017 四月 08

platinumelite

Welcoming lobby, nice staff. Do not eat in bar area, do not order cocktails. Long walks to some rooms so park accordingly.

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Extended Business Trip

By

2017 四月 08

club

I stayed at Crown Plaza Concord CA for 3 weeks due to an extended business trip. First impression was good and the front desk staff was excellent. My room looked good at first but had a leak in the bathroom sink (which was reported 5 times and never fixed during my stay), the beds need rotating or replaced (very lumpy) and the carpet needs to be cleaned. There is a limited number of TV stations and internet has many surges. The grounds are nice, nice interior lobby atmosphere. Bar area ok; ask for Johnnie. Find alternate places to eat since the food is not that good and overpriced. Best thing of all about this hotel...I felt safe inside and outside.

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Found my wallet

By

2017 四月 07

platinumelite

Hotel staff helped me get My wallet returned after leaving in room and checking out.

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Poor performance

By

2017 四月 06

The room was cold / lack of isolation
The breakfast was boring with very poor service
No safe in the room
Have to wait 10 min to get hot water
Cleanliness in the common areas poor!

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