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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.9

based on 756 reviews
74%
Recommend This Property

Ratings Breakdown

756reviews

  • 5 Stars
    339
  • 4 Stars
    180
  • 3 Stars
    97
  • 2 Stars
    74
  • 1 Stars
    66

Very poor customer service

By

22 May 2017

club

Starting with the inability to get a fridge brought to our room, the staff totally dropped the ball TWICE. Next, there was a misunderstanding regarding payment and when it was brought to our attention we were told that we needed to "pay or there would be problems". The customer service at this particular property was terrible and not at all what we have come to expect from IHG or Crowne Plaza. I don't know what to say about this stay other than it was a complete and utter disappointment.

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Crown plaza

By

22 May 2017

Close to airport, several restaurants near by, just off I70 and close to I225

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Very comfortable

By

22 May 2017

club

The room was wonderful, everything you need! The bed was amazingly comfortable and when I ordered room service it was very quick and they food was delicious. My only problem was that I had to let the shower run for quite a period of time to get hot water then it was never really hot.

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Pleasant staff and clean rooms

By

16 May 2017

The breakfast staff was wonderfully polite and patient. The rooms were very clean and comfortable. Issues with the air conditioning/fans in the Convention Center drowning out the speakers, but otherwise an excellent stay.

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Anniversary stay

By

15 May 2017

club

We were very surprised by a plate of chocolate strawberries and chocolates to help celebrate our Anniversary. Made the evening very enjoyable.

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Great service

By

15 May 2017

club

Very friendly staff. Convenient shuttle. Comfy bed.

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Great stay at this hotel, met expectations.

By

15 May 2017

club

Everything was good about the stay. However, I am very dissatisfied with the IHG points
rewards program as this is the third time I have stayed at an IHG hotel, either for business or leisure, and I haven't been rewarded points because I booked the hotel through a third party vendor.
Two other times it has been booked for me which I have no control over, and the same result. This is extremely unfair and is sub-par compared to other reward programs. I wish this would be resolved.

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Nice hotel overall

By

08 May 2017

The stay was fine except the one day when the room was not cleaned and had no coffee in the room. It was resolved when I called and they brought me some.

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Excellent stay

By

05 May 2017

platinumelite

Spent one night passing thru town. Accommodations were excellent. Very comfortable bed, clean and roomy

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Great food!

By

04 May 2017

club

The food was soooo good here. The gym is also pretty good. We had a waiter who also delivered room service to us (I think his name was Kyle, he's tall with thick-rimmed, black glasses). He made us feel so welcome and always took great care of us, and every time we passed by him he greeted us. All in all our stay here was very good.

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Worst Hotel

By

03 May 2017

club

Nothing good to say about this hotel during our stay.

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Convenient location

By

02 May 2017

This hotel was conveniently located to the airport and interstate. The staff was friendly and accommodating. The room was clean and conformable. The restaurant had convenient hours and good food. I enjoyed my stay at this location and would stay here again.

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