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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 1095 reviews
78%
Recommend This Property

Ratings Breakdown

1095reviews

  • 5 Stars
    515
  • 4 Stars
    257
  • 3 Stars
    131
  • 2 Stars
    117
  • 1 Stars
    75

Disappointing Stay

By

23 August 2017

To Whom it May Concern,

I was very excited to stay at your hotel, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with the Crown Plaza Detroit in hopes you can help remedy the situation.

I booked one of your beautiful rooms in hopes to acknowledge my significant others birthday. I booked the Romance Package which included 1 complementary bottle of Champagne, and a Full Breakfast. Upon checking in, the front desk clerk confirmed our Romance package and assured us the bottle would be sent up to our room Promptly. We got settled and waited approximately One Hour, and nothing. We decided to go to dinner and take in to consideration it was quite congested upon our arrival and possibly they needed a little more time for delivery. Once we returned from our dinner and nighttime festivities, we anticipated our bottle to be waiting for us in the room, we had no such luck. We then decided to turn in and call it a night. The next morning we hoped breakfast would be better, that was not the case. All your elevators were down, we waited roughly 35 minutes, and unfortunately had to walk down 21 flights of stairs to breakfast, just to be disappointed once again. Breakfast was very disappointing, it was a buffet of food that looked and smelled as if it was from the morning prior. At this point we had enough.Once again we had to travel 21 flights to get back to our room.

Something that should've been a pleasant day/night of Celebration, turned into a Big Disappointment.

We've stayed in your hotel several times prior and have had a very pleasant stay, in turn that is why we booked with you again. I wanted to bring the dissatisfaction of our stay to your attention.

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Location was great

By

23 August 2017

club

Location was great and the front desk was more than helpful with everything we asked for. Unfortunately the valet service that you have to use was absolutely horrible and cost 30.00 dollars for the use of the garage for the night, it took them 45 minutes to find my car when it wasn't busy at all

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Unable to reservation from booking service

By

22 August 2017

club

I arrived after midnight after a long day and travel. The person standing at the front desk told me I should wait for someone who could check me in. He seemed to be a security person wearing an ear piece but at some point during my wait he gave me his card as a travel agent.

The front desk person arrived in about 10 minutes and was pleasant but was completely unable to find my reservation until I gave him an online booking reservation number. He blamed the booking service.

Checkin process was prolonged.

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Needs a concierge lounge

By

21 August 2017

club

To be a perfect 10, this property needs a concierge lounge with breakfast in the morning and snacks

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Nice room

By

21 August 2017

We will come again. We had a great time in Detroit. Nice staff at Crown Plaza.

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Nice view of the river

By

21 August 2017

club

The hotel was as expected. The brightly lit sign outside was difficult to ignore, though.

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Small beds. Valet workers not very cooperative.

By

20 August 2017

club

Told we had 2 Queen beds in our room, they were the smallest queens I ever seen.
Had to retrieve something from my car and basically had to get a little angry with the valet guy before he would go and get my car as they would not let me or escort me into the garage so I could get into it.

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3 star

By

20 August 2017

club

3 star.
Thank you
Staff is great!
Nice hotel some some are smaller than others and never received a guest room. Be prepared to pay valet parking $25-$30 a night.

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Crown Detroit

By

19 August 2017

club

First the good. The Valet service was one of the best Ive ever had. The gentleman were polite, swift and professional. I don't know that there is anything they could do to improve. And the front staff were all very polite and helpful. The pool was OK, but the area smelled. The general common areas of the hotel were run down. Nothing terrible, but the place looked like it needs a renovation, although the decor was nice. My serious issue was the room. There must have been a bachelorette party in it before us. The floor was not well swept, finding multiple little things on the floor. There were two dead bugs, but the worst was finding mini confetti male genitalia on the bathroom floor. I had my 13 year old daughter with me so we could go over to Canada to walk the boardwalk for the day and that was something she didnt need to see. Tape on the walls, im guessing from bachelorette signs. The remote for the TV was sticky. The mini fridge wasnt very cool. The hotel info packet included info that things in safes are not the responsibility of the hotel, unless put in the lobby safe. I go down there to put our passports into their safe and they dont have a safe and dont know about this policy. The bathroom shower door handles were loose (I tightened them so they wouldnt fall off). All in all, way too expensive for a room with that many cleanliness issues.

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Great 1st and 1nd shift staff

By

19 August 2017

platinumelite

Great location and better than some hotels I have stayed.

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Great Customer Service

By

17 August 2017

We always stay here when coming to visit my family in Detroit, the Motor City. The customer service is beyond excellent. The room is always pleasant and comfortable and the atmosphere is always calming. See you next year Motor City!

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Très bon emplacement centre ville

By

16 August 2017

platinumelite

Hôtel très bien situé en centre ville, à proximité de la rivière et de toutes commoditiés.
Accueil un peu froid, hôtel un peu bruyant, chambre ancienne, mobilier à rénover ou à renouveler.
Demander 2 fois pour avoir les points pour membre IHG.

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