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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 625 reviews
85%
Recommend This Property

Ratings Breakdown

625reviews

  • 5 Stars
    333
  • 4 Stars
    160
  • 3 Stars
    73
  • 2 Stars
    40
  • 1 Stars
    19

Great service from all staff

By

25 June 2017

platinumelite

The hotel is in a quiet location near the center of Edinburgh. The staff are very attentive and always available to assist with any need.

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Breakfast , house keeping

By

19 June 2017

club

Breakfast option in vegetarian is not good
Same repetitive things . No change in menu
House keeping needs to be improved

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sotto terra

By

16 June 2017

club

sotto terra andateci voi!
non mi piace la camera sotto terra, eppure mi capita di avere una camera brutta-bruttissima oppure sotto terra

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Very friendly staff

By

15 June 2017

Friendly staff, great location, and clean and comfortable rooms made a great stay!

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Crowne Plaza in name only

By

10 June 2017

club

Looks and feels tired.
Breakfast ruined it for us but if you're happy with a luke warm amateurish breakfast you'll be ok.
Staff are all very nice
Budget brand hotel in a nice building.

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Muy bien aunque un poco caro

By

10 June 2017

club

Es un buen hotel aunque me llamaron mucho para hacer el check out desde las 11:39 de la mañana

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Review

By

06 June 2017

Great hotel and location, staff very friendly,,however I did experience a few problems with breakfast and paying for papers I never received.

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June 03 2017

By

06 June 2017

platinumelite

Hotel is in need of some TLC in areas,
The staff were excellent

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Good place to stay -short break

By

05 June 2017

Great central location and helpful staff.
Small bar area that requires atmosphere and lacks Scottishness.
Parking the car is a nightmare.
The view over the city is fantastic.
Take in a show well worth it - super theatre.

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Excellent staff

By

04 June 2017

platinumelite

Our stay exceeded expectations and throughout the staff were helpful
The head concierge - Scott was particularly good and nothing was too much trouble

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Not normal standard for Crowne Plaza

By

04 June 2017

club

Hotel let down by an inadequate level of staffing and poor maintenance.

The staff were friendly and tried to be helpful but unfortunately were not able to provide a good service.

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Comfortable bed, excellent location

By

02 June 2017

club

My son and I had an enjoyable stay.

The hotel is easy access from the airport being close to the York Place tram terminus.

Looks like an excellent location for sightseeing and shopping.

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