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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 773 reviews
84%
Recommend This Property

Ratings Breakdown

773reviews

  • 5 Stars
    403
  • 4 Stars
    199
  • 3 Stars
    90
  • 2 Stars
    51
  • 1 Stars
    30

Not up to par

By

12 December 2017

club

My booking was not correct.
My room was not ready. The hotel reception told me checkin was 3pm. I had to show them the published checkin time of 2pm on the hotel's website.
I was made to wait over an hour for my room.
There was not even room to sit in the lobby, so I had to sit in the bar.
No accommodation was made - no discount, no free meal, no hotel reward points, not even a free drink. They couldn't even come over to tell me when my room was ready - I had to keep going up to the counter to check.

This is for a business trip, where I have just flown overnight.

Then we found out the original booking had not been made for the correct number of nights and I had to book an additional night last minute. Of course the price the day I checked out was more than quoted when I needed to extend last minute.

I was very disappointed in what I expected my "Crowne Plaza" experience to be. I still hope IHG/Crowne Plaza will provide some compensation or refund.

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