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Rated 4.4 out of 5 by 76 reviewers.
Rated 2.0 out of 5.0 by paying for the decor, not the service, food or hot temperatures!! too hot in the room and throughout the hotel, rude and incompetent staff at breakfast who in addition, were completely disorganised. Quality of breakfast is of a premier inn standard and I would have expected better 03 July 2014
Rated 5.0 out of 5.0 by Edinburgh Stop-over My wife is most comfortable in this hotel. She travels the world on business staying in good hotels and she ranks this as her favourite. I am happy because she is happy. My only grouse is given the quality and ambience two things jar - the poor quality of the breakfast bread and the big curtains to the front club rooms jamb because they are two heavy for the inadequately installed track. 30 June 2014
Rated 2.0 out of 5.0 by Not really up to Crowne Plaza standard Not really up to Crowne Plaza standards. Some of the rooms are unbelievably small, so much so their bathrooms have no room to stack the towels except directly beside the toilet, which is gross. The bathroom was smaller than that of a Holiday Inn Express. There are some firedoors which thump when closing all night long, and the rooms have poor noise insulation through the doors. The door to my room did not close automatically, it swung shut then stuck open on the door jam. The bar area is nasty, like something acceptable from the 80's. Better off in the nearby Holiday Inn Express - better Internet, larger bathrooms, much nicer bar area, quieter, and cheaper. I would have raised ALL of this on check-out, except no one even bothered to ask if I'd had a good stay etc.. 30 June 2014
Rated 1.0 out of 5.0 by Not very good Upgraded to a suite....wish they had not bothered. Room with blocked drains, next to the cleaning cupboard did not lead to a very inspiring stay. Wont be returning in a hurry. 27 June 2014
Rated 2.0 out of 5.0 by Good size room, but noisy - The room was large, but the bathroom was small and old - chipped floor etc. - Room was very hot 27 June 2014
Rated 5.0 out of 5.0 by friendly, helpful staff My room was secure, clean spacious and comfortable. The staff were friendly and helpful at all times. There were only 2 small issues that need attention. The first is that the bar area is too small and not particularly comfortable or welcoming (although the staff were.) The arrangements for breakfast meant that there were often uncleared tables. Perhaps more staff are needed? 27 June 2014
Rated 4.0 out of 5.0 by Great location and comfortable room. Nice, quiet location near lots of activity. Large room with sofa bed. Great place to spend 5 nights. During our stay the hotel had a problem with hot water delivery which was resolved to our satisfaction. We would stay here again in a heartbeat! 26 June 2014
Rated 5.0 out of 5.0 by great hotel Wonderful city break, hotel was convenient for the sights of Edinburgh, we were able to walk into the city centre. On arrival the staff were welcoming and helpful, our room was clean and comfortable well fitted out overlooking the garden. All the public areas were clean and comfortable and the staff were friendly and helpful. We would stay in this hotel again. 24 June 2014
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