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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 628 reviews
85%
Recommend This Property

Ratings Breakdown

628reviews

  • 5 Stars
    334
  • 4 Stars
    161
  • 3 Stars
    74
  • 2 Stars
    40
  • 1 Stars
    19

Potential to be great however a few problems

By

27 June 2017

Great property in a great location at a fair price. As an IHG elite I noticed we had pre upgraded which was appreciated however my IHG profile was not recognised at check in nor was a late check out request honoured on our final day which was dissapointing. Rooms are a little tired looking, however vey comfortable. I would stay again, however felt a little dissaponted on this stay.

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Quiet room with very friendly staff

By

27 June 2017

platinumelite

Great sized room with good amenities. Very friendly helpful staff who all helped make our stay very pleasant. Thank you.

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Comfortable Stay

By

26 June 2017

This was an adequate and comfortable 3 night stay. The room was small but well kitted out. All the food in the hotel - breakfast, lunch and dinner were all good. If you order from the kitchen at breakfast though be prepared for a long wait! The price of drinks in the bar is a disgrace, the mark up must be incredible. Most staff were very helpful except for a daytime restaurant supervisor who always seemed harassed and spoke to another member of staff extremely disrespectfully, and the concierge who spoke down to me when I asked about my pre-booked taxi as it had not arrived on time.

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Great service from all staff

By

25 June 2017

platinumelite

The hotel is in a quiet location near the center of Edinburgh. The staff are very attentive and always available to assist with any need.

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Breakfast , house keeping

By

19 June 2017

club

Breakfast option in vegetarian is not good
Same repetitive things . No change in menu
House keeping needs to be improved

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sotto terra

By

16 June 2017

club

sotto terra andateci voi!
non mi piace la camera sotto terra, eppure mi capita di avere una camera brutta-bruttissima oppure sotto terra

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Very friendly staff

By

15 June 2017

Friendly staff, great location, and clean and comfortable rooms made a great stay!

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Crowne Plaza in name only

By

10 June 2017

club

Looks and feels tired.
Breakfast ruined it for us but if you're happy with a luke warm amateurish breakfast you'll be ok.
Staff are all very nice
Budget brand hotel in a nice building.

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Muy bien aunque un poco caro

By

10 June 2017

club

Es un buen hotel aunque me llamaron mucho para hacer el check out desde las 11:39 de la mañana

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Review

By

06 June 2017

Great hotel and location, staff very friendly,,however I did experience a few problems with breakfast and paying for papers I never received.

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June 03 2017

By

06 June 2017

platinumelite

Hotel is in need of some TLC in areas,
The staff were excellent

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Good place to stay -short break

By

05 June 2017

Great central location and helpful staff.
Small bar area that requires atmosphere and lacks Scottishness.
Parking the car is a nightmare.
The view over the city is fantastic.
Take in a show well worth it - super theatre.

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