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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 668 reviews
85%
Recommend This Property

Ratings Breakdown

668reviews

  • 5 Stars
    356
  • 4 Stars
    170
  • 3 Stars
    77
  • 2 Stars
    43
  • 1 Stars
    22

Great Stay in Edinburgh for Fringe Festival

By

14 August 2017

platinumelite

The hotel is within walking distance to the events. It is conveniently located for restaurants and transportation. Large rooms and comfortable premium bedding.
The breakfast was excellent. Staff at the restaurant could be more friendly and attentive.

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Weekend break in Edinburgh

By

09 August 2017

Booked as a Dinner, Bed and Breakfast package with a Club room for a family of four. Unfortunately, I was unable to make the first night due to a travel problem and my wife and children arrived without me. The benefits of the club room were not explained at check in. Further, neither was the process for booking into dinner meaning that when they came to eat, there was no room in the restaurant and they were sat alone in the breakfast area. To compound the issue the hot prawn starter that was ordered was served almost raw!
I arrived next day and we made use of the lounge. However, it was rarely serviced, tables were often covered in dirty plates/cups/glasses, clean cups were not always available and when help was requested it was not always forthcoming.
On the second day, breakfast service was simply awful, no clean tables on arrival, a long wait for a table and very slow service with a rather surly waitress who was obviously overwhelmed. The poor lounge service continued. When I expressed my concerns to Reception, service was not much better and hence, I requested a meeting with the General Manager. Next morning we met and I explained my dissatisfaction and I felt it was understood. On the next day we checked out and I was told that my bill (extras, not the room, breakfast and dinner that was prepaid) would be settled by the hotel and I was to be rewarded with 25,000 points as an apology. Well, my extras bill was small as the major costs were prepaid and no points were ever given.
It was not all bad, the hotel was a nice building, reception and common areas generally well furnished. The actual room was lovely, large with an elegant feel. However, the whole experience was spoilt by a lack of care and attention from the staff and a failure to follow through when the dissatisfaction was raised. It was actually a very expensive weekend stay and felt very poor value. I expected better from a Crowne plaza and can't recommend it for that reason.

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Comfortable bed quite area

By

09 August 2017

club

Our room was just lovely the staff were friendly and helpful,the area was quite but walking distance to the centre overall we enjoyed our stay very much !

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1 night city break

By

07 August 2017

Great staff, average location, and shame about the tiny rooms and god awful pillows

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No hot water and small room

By

06 August 2017

There was no hot water during my entire stay! The room was small and poky! My complaints regarding the cold water were not taken seriously or acted upon

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In need of renovation....

By

06 August 2017

club

We've used this hotel under a number of different owners for years now and, today, it's definitely in need of a substantial renovation. In our suite the carpet was stained and fraying and what used to be a lovely outside sitting area is now overgrown with weeds and without the table and chairs which used to be there. Even the terraced garden area is impossible to access now due to neglect.

Outside the suite, the carpets in the hallways are very worn and the paint is poor - we especially felt sorry for the girl who was attempting to wipe down paint which was falling off whilst she was doing it! Even the paint on the windows in open area such as the breakfast area is peeling and generally the hotel is nowadays (because it used to be really nice) is nowhere near as good as other hotels we stay in with equivalent pricing.

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American business traveler greatly appreciated staff helpfulness

By

05 August 2017

platinumelite

Will stay again. Scott and front desk staff were great.

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Very good

By

04 August 2017

platinumelite

Very good experience at the hotel. Good environment . Enjoy the continental club breakfast.

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Great value for the money

By

04 August 2017

platinumelite

Good hotel in a great location. Rooms are spacious and well equipped. The beds are very comfortable.

Food in the restaurant is average, and the breakfast frankly not worth getting up for. But lots of great eating options in the immediate neighbourhood.

Bar staff are friendly, but at times disorganized and supply is unpredictable.

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Edinburgh

By

03 August 2017

platinumelite

This is a nice old style hotel in a good location. Parking near by is good. Would happily stay in this hotel anytime that I am in edinburgh.

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设施陈旧

By

02 August 2017

platinumelite

房间分配错误、设施陈旧、楼层托行李不方便、冰箱噪音巨大、洗漱池水管脱落、卫生间没有通风装置、空调不能使用、浴巾没有更换

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Excellent Staff , Great Service

By

29 July 2017

The staff at this hotel were excellent Scott the concierge even remembered our names when we were checking out even taking the time to ask us about our trip and stay , will visit this hotel again excellent customer service everyone made us feel very welcome

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