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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 661 reviews
77%
Recommend This Property

Ratings Breakdown

661reviews

  • 5 Stars
    289
  • 4 Stars
    165
  • 3 Stars
    86
  • 2 Stars
    75
  • 1 Stars
    46

Good, But...

By

21 March 2017

My family has stayed at this location for the last 3 years for the same sporting event. Location is perfect for our needs. This year, the boiler broke and caused issues as we could not shower for 24hrs. Being there for a sporting event made it uncomfortable and we had to drive our kids to other hotels so they could shower at their friends location. Just took extra time, effort and money.

Hotel staff has always been super friendly and accommodating. We never asked up front for a discount due to above issues, but knew many families received a days free stay. Wrongly I assumed that this would have been a standard customer service discount/refund. Unless you asked or complained you were not offered that discount... why not just make that a standard for all guest? Why put us in the position to ask?

There was a sweet 16 party in the conference area with really loud and offensive music which had a lot of profanity. I could here it in the lobby, yet the doors were never closed, esp with so many kids in the hotel. Why?? Look d like a fun party, just close the doors and have a great time...

Of the three years staying there this really was the first truly negative stay. Again, I think the staff in general is friendly and very warm... I was just sad to see the chaos guest endured during our time there.

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Staff was polite

By

20 March 2017

club

Although I'm sure that the cleaning staff were doing their job the overall appearance did not look clean. Throughout the hallways you would see electrical and communication wiring hanging out of the ceiling. If the place was under renovations then they should have explained that during reservations and/or let the guests know. Previous hotels that had such work going on provided a fair rate for the inconvenience. I feel this was not the case here.

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Great service

By

20 March 2017

platinumelite

They did a good job trying to handle the maintenance problems.

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Dated. Poor condition

By

18 March 2017

platinumelite

Hotel reeks of smoke. Very dated. Spa gym area closed.

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Typical Crowne Plaza

By

15 March 2017

platinumelite

This location lived up to the high expectations I have with Crowne Plaza. It is my go to hotel of choice and this one did not disappoint.

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good buffet

By

14 March 2017

club

Have more maintenance people on staff in the evening

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Going downhill

By

09 March 2017

I have been staying at this hotel for a couple of years and this past time ensured I won't be again. There was a large event going on, which made the whole place extremely noisy, which isn't good when trying to get a good night's sleep for work the next day. The ac was broken and when I moved rooms, I was missing furniture. When I told the front desk, they blew me off, so I had to find an office chair myself. Overall, the property has gone downhill and has given me a bad taste for any of the crowned plaza properties, and IHG in general. We used to recommend this as a location for our class participants when visiting the office and I have taken it off our preferred stay list.

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Comfortable Hotel

By

08 March 2017

club

This was our third visit to the hotel. We were there to watch my son play in the roller hockey regional games. The hotel is very conveniently located to the rink, restaurants and shopping. It is clean and comfortable. The staff is also very accommodating.

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You need Fox News on the TVs

By

07 March 2017

club

You need Fox News on the TVs. CNN and MSNBC was on in the bar, too. There was no option for other news programs.

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Understocked and unclean

By

07 March 2017

Wouldn't stay here again. The front desk ignored our repeated requests for toilet paper and extra blankets

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Still being renovated

By

05 March 2017

Hotel was being renovated when I was there two years ago, still being renovated. Restaurant menu needs updating, better quality food.

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Excellent hotel for visit to CTCA

By

05 March 2017

club

Went to CTCA for an evaluation and this hotel was excellent for this purpose. Warm, friendly, caring staff; lots of personal amenities (barber shop, spa); shuttle to the CTCA facility on a regular basis.

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