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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1492 reviews
91%
Recommend This Property

Ratings Breakdown

1492reviews

  • 5 Stars
    886
  • 4 Stars
    377
  • 3 Stars
    132
  • 2 Stars
    67
  • 1 Stars
    30

Stepped up a notch!

By

21 August 2017

There seems to be a grater attention to detail here. Especially in the restaurant, where the food has been an issue in the past, now, based on this visit, it is really good. A few maintenance issues in the suite, but nothing too serious and the Club Lounge staff were as friendly and attentive as always. Definitely my hotel of choice in Glasgow.

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Exec Lounge Kevin brilliant!

By

19 August 2017

club

I stay at this hotel regularly and can't really fault it. I would recommend the hotel if you are attending anything at Glasgow Science Centre or the SECC/ SSE Hydro.

This visit we were staying for 3 nights and made use of the Executive Lounge. Note: the lounge is open all day and you have access to refreshments, Tea/Coffee etc. There are times each day where canapes and beer/wine at also available, roughly 6pm-8pm daily (confirm with reception at check-in)

I don't leave a comment for each visit but on this occassion I want to thanks Kevin the lounge host for his hospitality. He made us feel very welcome and it was nice that he took a great deal of time to chat to us (and others) as well as continually check that everyone was okay.

It was a marked difference from the other hosts we experienced who just sat behind the desk rather uninterested, other than when they were maybe replenishing refreshments.

Kevin was visibly more active in terms of chatting people and it was clear he knew other people (likely regular guests) from memory.

There is a standard expected, but Kevin made an effort that was noticed and very much over and above that level.

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Perfect base for exploring Glasgow

By

18 August 2017

club

Lovely welcome when we arrived as we were staying for our 21st Wedding Anniversary.
The room was beautiful, exceptionally clean and had all amenities we would need for our stay.
Breakfast was disappointing, front of house was obviously not happy in her work and we were served coffee but no cups, so we had to take off another table. It was a buffet breakfast, so was left on hot plates were back pudding and bacon was dry and not edible. However we would return again but would not include breakfast.

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Great hotel

By

17 August 2017

Great hotel. Friendly staff. Upgraded to a suite which was nice. Always stay here when I visit Glasgow

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Top hotel

By

16 August 2017

platinumelite

I will be back - this hotel is located in a great part of the city within walking distance to all shops, restaurants and other amenities..... friendly staff make the visit that much better.

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Great stay

By

14 August 2017

club

Bed was enormous and very comfortable. Great view from room. Dined from "hot table" menu. Food was excellent. Staff mainly very helpful and friendly. One member of staff was not particularly friendly. Room spotless, but shower screen could have been longer......wet floor :( Hardly any fried eggs available as usual at breakfast. Many guests unhappy with this. Slow service at bar, due to understaffing?? Very friendly though. Overall a wonderful stay.

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Restaurant food very poor

By

14 August 2017

Had to send my meal back as the lamb shank was that tough I could not cut it.
The superfood salad consisted of lettuce, cucumber, tomato and red onion ???
I would not recommend the restaurant but the hotel is absolutely fine.

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Good Hotel - nice location by the river

By

13 August 2017

club

Comfortable room with great river view. Gluten free breakfast provided on request. Very handy for Glasgow Hydro and SEC.

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Great service

By

12 August 2017

club

Bar staff were fantastic room was great bed was comfortable great views over Glasgow

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Great Hotel

By

10 August 2017

club

Very good hotel, a little outside the centre of Glasgow, but the food was great so no need to find a restaurant.
Friendly staff.

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Comfortable room with great view

By

09 August 2017

Clean, comfortable room with great view. Good food, especially breakfast (great buffet selection).

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Fantastic

By

08 August 2017

Really lovely atmosphere, staff are all perfect and an asset to the business. Cannot recommend this place enough

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