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Home > Access for All

Access for All



Crowne Plaza Hotels & Resorts understands that every customer has different needs and we aim to make our hotel facilities available and accessible to all of our guests equally. In rare instances where this is not possible we will endeavour to offer a suitable alternative.

Our UK hotels offer a range of facilities for guests with a perspective on disability including the following:

  • Designated Blue Badge car parking 
  • Accessible facilities – bar, restaurant and meeting rooms 
  • Accessible washroom 
  • Accessible bedrooms 
  • Menus available in large print 
  • Induction loops 
  • Assistance dogs welcome 


*The following hotels have ceiling track hoist facilities in place:

  • Holiday Inn London - Kensington Forum
  • Holiday Inn London - Bloomsbury
  • Crowne Plaza London - Heathrow 
  • Holiday Inn Cardiff City Centre Holiday Inn Birmingham M6, Jct. 7


If requested in advance, one of the accessible guest rooms in the aforementioned hotels can be equipped with a hoist. It is important to note that the ceiling track in the bedroom is separate from that in the bathroom, so the hoist needs to be unhooked and carried through. Guests are advised to bring their own slings. For more information, please contact the hotel directly.

'Did You Know?' We also offer accessible conference facilities with tables to accommodate wheelchair users, fixed and portable induction loops and adjustable audio visual equipment can be arranged when requested in advance.


On making a reservation in the UK, please advise us if you have any access needs.


Holiday Inn, as part of the InterContinental Hotels Group (IHG) family of hotels, has been recognised for our initiatives to promote accessibility in our hotels and in our workplace.

Visit London Accessible Tourism Award logo

Gold Winner of Accessible Tourism Award at Visit London Awards 2007

IHG understands that guests with disabilities form an integral part of these target markets and is committed to making its hotel accommodation, restaurants and conference facilities accessible to all. Underpinning this commitment is 'Celebrate Difference', a core value instilled in every member of IHG, which highlights and values the individuality of employees and guests, regardless of their level of ability.

From providing access kits containing auxiliary aids for guests with sensory impairments, to providing menus in alternative formats and installing ceiling hoist facilities, IHG is working hard to enhance its facilities for guests with disabilities - and to educate its employees through the provision of disability awareness training. As a result, IHG has become a clear leader in its field and wins a well-deserved Gold award.

RADAR People of the Year Human Rights Awards logo

RADAR People of the Year Award 2007

In December 2007, IHG received recognition from the Minister for Disabled People, Anne McGuire, for its ongoing success in recruiting, retaining and promoting disabled staff at the RADAR People of the Year Human Rights Awards.

Employment Opportunities logo

Employment Opportunities 'Routes into Employment Award 2007'

HRH The Duke of Edinburgh, founding Patron of national charity Employment Opportunities for People with Disabilities, has presented Holiday Inn Edinburgh with the Routes into Employment award (May 23, 2007).

Following an open day in 2006, Holiday Inn Edinburgh set up a two week pre-employment training course in conjunction with the with Royal National Institute for the Blind (RNIB). This was designed in such a way that the skills gained could be used across a number of industry sectors including hospitality. The scheme resulted in seven new recruits to the Edinburgh team.

Leading the Way Awards 2007 logo

Remploy Leading the Way Award 2007' in the 'Innovation Category'

The investment by the hotel into recruiting, educating and retaining disabled people, and the impact it has made in the local community, really was trailblazing, " said Remploy chief executive Bob Warner.

Richard Farleigh, a former judge on BBC2's 'Dragons' Den', presented hotel staff with the award in October 2007.

 Best Disabled Access Award 2007

Holiday Inn London – Bloomsbury has won the Best Disabled Facilities Award 2007 ‘Accessibility for All’ in recognition of its outstanding accessibility and the exemplary customer service which the hotel team offers to all guests.

As a managed hotel of IHG, the Holiday Inn London – Bloomsbury has worked extensively, not only to remove physical barriers to access, but more significantly to create a truly inclusive and integrated service culture throughout the hotel. The hotel recognises that in order to remain as one of the most accessible hotels in the local market, it needs to listen to its customers and make continual adjustments where possible.

Chief Executive's Diamond Award for Recruiting Disabled People

IHG was delighted to have been awarded the ‘chief executive’s diamond award’ for recruiting disabled people by Employers’ Forum on Disability in November 2007.

Christopher Rawstron, Vice President Operations UK and Ireland for IHG, was on hand to pick up the award at HM Treasury, London, where organisations that took part in this year’s Employers’ Forum Disability Standard were honoured for excellence.

Christopher Rawstron said: "IHG is delighted to have been recognised for our endeavours in recruiting disabled job-seekers, which clearly demonstrates our ongoing commitment to becoming a truly 'disability confident' organisation that is accessible for all, whether as guests or employees.”

“Working in partnership with JobCentre Plus, RNIB and Shaw Trust, we have undertaken two disability-led recruitment open days, which have further highlighted the value of tapping into the great wealth of talent of disabled people.  It is also clear that these initiatives have motivated and upskilled line managers, while we also acknowledge the added benefits of enhanced labour turnover statistics as well as reduced sickness levels.”

National Training Award 2005

The award was presented to IHG on Wednesday 19 October at the South East regional ceremony at Reading Town Hall. IHG was one of only nine companies in the South East to receive the National Training Award due to its outstanding achievement in workplace training and development. The awards are organised by UK Skills on behalf of the Department for Education and Skills.

IHG’s training programme ‘Confidence to Serve All’ was designed and delivered to 9,000 employees in just six months by a team of managers from HR and Training.

The course aimed to help increase employee confidence in their approach and service to disabled guests. This included understanding the definition of disability and discrimination as well as the use of correct disability etiquette.

Access for All Queries: Should you have an access-related query concerning one of our hotels in the UK, please contact us via email at