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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.4

based on 280 reviews
83%
Recommend This Property

Ratings Breakdown

280reviews

  • 5 Stars
    165
  • 4 Stars
    78
  • 3 Stars
    16
  • 2 Stars
    14
  • 1 Stars
    7

Good value for the money

By

01 July 2016

club

We stayed at the resort as a family of four. We loved the hotel location because it provided us with quite and tranquility which we desire. The hotel staffs were professional and very accommodating. Front office manager (Mr. Wu) was very accommodating and helped us with all sorts of matters. He even moved us to a bigger room with plenty of spaces and an extra bed. We used the hotel amenities and the services were excellent throughout. Room service was great and housekeeping provided us with bottles of water or any other needs in a timely fashion with curtsey. We rented tandem bicycles from the concierge and rode around the Xiang Lake next to the resort as a family which was a great experience. We used shuttle service which is free to the nearest subway station so you can go to the city whenever you needed to. We loved our stay at the Resort and will come back again if we visit Hangzhou.

Posted byHotelStaff
05 July 2016
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. There are some free item for the children in the hotel, for example, DIY pIzza , trampoline, farm and so no.We hope you will visit us again. Sincerely, Isabel Cheng AFOM
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环境很好,早餐丰富

By

23 June 2016

platinumelite

非常好的酒店,希望后几乎再次入住。周边环境也非常不错,亲子活动很多免费,很可惜,时间不多,很多都没有尝试。

Posted byHotelStaff
05 July 2016
尊敬的jeff2006 非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。也非常高兴您对酒店提供的亲子活动表示满意,酒店的亲子农场,在不同的季节可以采摘不同的蔬果,可以增加小朋友对蔬果的了解。酒店还有适合小朋友的其他活动:漂移车,蹦床,波波池,沙画等。我们期待着您的再次光临。 Isabel Cheng 前厅部副经理
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Fantastics Services For Family Trip in esat china cities

By

20 June 2016

As a Spire Elite Member, front desk staff are abel to provide lots of value added services and good suggestion even it is a reward night...Perfect for family trip if you lived in east china cities!

Posted byHotelStaff
07 July 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, PA To General Manager Lucy CHENG
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服务好,环境好

By

16 June 2016

club

该酒店印象真的非常深刻,还有一件事情,就是在吃早餐的时候水杯落餐桌上了,回来的时候大厅放着我的杯子,服务人员在等待杯子的主人,床很舒服,环境特别好,适合度假休闲,如果有朋友去杭州会推荐给他

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环境和服务一流,设施较旧

By

16 June 2016

platinumelite

酒店小环境环境一流,绕湖走一圈,风景比湘湖都好很多。酒店工作人员服务极好。对会员很厚道,餐饮质量也不错。可惜因为开业时间较长,客房内装修已经有点旧了,游泳池也是,希望将来会进行翻新。

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Great views

By

16 June 2016

club

I already gave my comments and there is nothing more in addition.
Thanks for your survey

Posted byHotelStaff
05 July 2016
Dear Guest, Thank you so much for your review of our hotel. I am so sorry for that our hotel was not meet your expectation on the services & facilities, we will try our best to improve it, or if there is anything that I can do for you, please feel free to contact us, and we hope you will visit us again to see our improvement.
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還算可以

By

15 June 2016

club

我第一次對一個酒店做評語,我停了很多資料也許你們不想看到差評,我們同行的朋友也有抱怨,要填如此多的東西,讓人很煩惱,我希望你們簡單一點不知道你們的意思是什麼

Posted byHotelStaff
05 July 2016
非常感谢您对我们酒店的住宿体验提供反馈,对于您在入住期间的体验,请接受我们最诚挚的歉意。我们一定会对这些问题展开调查,并会尽快联系您,我们非常重视您的评价,并热切希望能有机会再次为您服务。
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客房服务,一流

By

15 June 2016

club

客房服务及时、干净无死角,服务人员有礼貌。房间安静,窗外美景如画,
在这相对封闭的环境中使人暂时摆脱工作上的压力。有机会下次还住这。

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酒店环境好,适合亲子游

By

14 June 2016

第三次去世外桃源了,这次去正好赶上他们的亲子活动。小朋友做披萨,摘菜,玩得非常开心。早饭后,例行喂鸭子也是小朋友非常喜爱的项目

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总体满意,期待下次更好的入住体验

By

14 June 2016

club

入住与退房办理及时,客房除地毯灰尘味道很重之外其他都很满意,早餐品种丰富,但味道一般,儿童乐园建议多开放几个区域给小朋友玩,不要用一把锁把小朋友挡在门外。楼层房扫应及时。

Posted byHotelStaff
17 June 2016
尊敬的贵宾, 非常感谢您对酒店的评价。感谢您对入住退房以及早餐的肯定,同时对于客房卫生和儿童乐园没有达到您的期望感到十分的抱歉。我们已经将这些问题反馈给管理层并通知客房部进行改进。您的反馈对我们而言非常宝贵。正如您所说,期待您的再次光临,让我们有机会为您提供更好的入住体验。 Viola WANG 王洁宁
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服务周到,入住舒心

By

13 June 2016

club

酒店环境优美,空气清新, 是一流一度假居所。酒店服务人员态度好,服务周到,对客户提出 的需要满足及时。酒店设施齐全,商务休闲一步到位。食品样式品种丰富多彩,味道适合大众化,像我们广东人都能接受的品味。

Posted byHotelStaff
17 June 2016
尊敬的玫琳凯金金贵宾, 非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。酒店处于美丽魅力的湘湖风景区,不光景色别致,空气含氧量也是数一数二的呢。您的反馈对我们而言很重要。我们期待着您的再次光临。 Viola WANG 前厅部经理
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床铺舒适

By

13 June 2016

club

整体环境很好。早餐很丰富,服务人员很有耐心,很干净,很卫生,房间里打扫的很干净,床很舒服,卫生间很整洁。

Posted byHotelStaff
17 June 2016
尊敬的一家人1021997657贵宾, 非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。 Viola WANG 前厅部经理
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