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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 613 reviews
96%
Recommend This Property

Ratings Breakdown

613reviews

  • 5 Stars
    410
  • 4 Stars
    163
  • 3 Stars
    25
  • 2 Stars
    10
  • 1 Stars
    5

Gutes Business Hotel

By

25 February 2017

Zentral gelegen in Heidelberg bietet das Hotel alle Annehmlichkeiten.

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Loved this hotel

By

23 February 2017

club

I really enjoyed my stay at the Crowne Plaza in Heidelberg. My husband and I drove down for a night to explore the city and really liked the hotel. It was pet friendly (we brought our English Bulldog) and by the time we checked in and got up to our room, the staff had already brought up the dog stuff they provide (blanket and water bowl) and a crib for our 4 month old. We had a standard room and although it was on the smaller side, we really don't care about the size because who stays in their room while on vacation?! So it was perfect for us. All you really need is a clean place to lay your head at night and a bathroom, right?! The staff was incredibly friendly, everyone we came in contact with was amazing. We even asked if we could check out late (normal check out is at noon) and they extended our stay until 2pm, which was perfect as we wanted to walk around a bit more.They even extended our time in their private parking garage until 7pm, so we wouldn't have to pay extra while staying parked there so we could do more walking around! If you are coming to Heidelberg for leisure, I highly suggest staying for 2 nights, instead of the 1 we did. We also thought that this hotel was a great location, literally a 5 minute walk to all the shops, and about a 30 minute walk to the castle tram.

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sehr schöner Aufenthalt

By

21 February 2017

club

Optimale Lage des Hotels am Rande der Altstadt, alles ist fussläufig erreichbar. Das Hotel selbst ist äusserlich etwas in die Jahre gekommen, innen aber modern und ansprechend eingerichtet, für meinen Geschmack an einigen Ecken etwas "barock" und kitschig, aber alles in erträglichem Maße.
Hervorzuheben ist der sehr freundliche, zuvorkommende Service des Personals, sowohl an der Rezeption und im Restaurantbereich. Die Größe, Ausstattung und der Komfort der Zimmer ist deutlich überdurchschnittlich.

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Comfortable bed and great service

By

20 February 2017

club

great for business stay. effortless check-in check out and support. particularly since I do not speak German.

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Convenience

By

19 February 2017

club

Accommodaiton required for busienss travel and met my travel needs perfectly.
Enjoy location of hotel in order to walk into old town and have large options for dinner in the evenings.

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Hotel

By

19 February 2017

club

Great hotel comfortable beds great service very clean

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Nice hotel

By

16 February 2017

Nice hotel, 20 mins walk from most of the decent restaurants.

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Fantastic stay

By

16 February 2017

From arrival on check in to check out the hotel couldn't be more helpful. Upgraded our room to a junior suite to acomodate our families needs. Offered us secured parking as we had a top box.

Enjoyed a lovely swim and relax In the pool. All in all the hotel was excellent.

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Wochenendausflug Heidelberg

By

15 February 2017

club

Dieses Hotel kann ich im vollen Umfang empfehlen.
Wir wurden die gesamte Aufenthaltszeit sehr freundlich behandelt.
Das Hotel ließ keine Wünsche offen.
Auch beim Frühstück würden wir positiv überrascht das Soja-Milch angeboten wurde (meine Frau ernährt sich Vegan).
Eins steht fest. Unseren Nächsten Aufenthalt in Heidelberg werden wir wieder hier buchen!

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Komfortables Stadthotel

By

15 February 2017

club

Die zentrale Lage des Hotels ist sehr vorteilhaft. Das Personal ist freundlich und professionell. Kleinere Beanstandungen wurden sofort abgestellt (fehlende Badesandalen). Negativ: die Gebühr für die Nutzung der Sauna ist für ein Hotel dieser Kategorie unangemessen.

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Brilliant stay, highly recommendable

By

13 February 2017

club

I really enjoyed my stay in Heidelberg crown Plaza

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Great Hotel

By

13 February 2017

Certainly one of the best IHG hotels I ever stayed.
They have club rooms for IGH members and give automatically upgrade during the check-in process. In this room I had 2 beers for free every day in my fridge.
The room I stayed is very quiet and has some nice amenities, like a big coffee machine, comfortably bed, a nice bathtub and a table with the right size to be used as office.
The restaurant is also very nice with some good beers, good food and an excellent breakfast.
I also used the garage and it has space enough even for bigger cars.
The neighborhood is one of the best of Heidelberg. It is possible to go walking to the castle, the river walk and the Christmas Market if you stay in December.
It is a hotel I really recommend and intent go come back in my next visit to Heidelberg.

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