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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 947 reviews
84%
Recommend This Property

Ratings Breakdown

947reviews

  • 5 Stars
    459
  • 4 Stars
    304
  • 3 Stars
    101
  • 2 Stars
    51
  • 1 Stars
    32

Not a seamless experience

By

15 January 2018

Did not start too well, waited 70 minutes for curtesy bus, but decided to say nothing. Reception clearly unfriendly and when I asked about Club times and privileges receptionist clearly got agitated by request. Do not know what. I did wrong when information was not forthcoming in the first place. Club was probably the worst I have expienced in an IHG hotel.

No upgrade, room comfortable, bathroom amenties very poor, thimble size shower gel.

The only snacks offered in club were some nuts in a fairy cake paper cup. Beers and soft drinks hidden behind bar area, so thankful to another guests who knew where they were kept. Wine quality poor.

Had early departure, breakfast at 6.30 am, but delayed to 6.50 am. Spread mediocre, but only grapped a quick coffee. However 7.00 am curtesy bus failed to turn up, so ended up on 7.20am bus and rushed for flight.

Better off elsewhere and Crown Plaza needs to be downgraded to a Holiday Inn.

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