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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 764 reviews
86%
Recommend This Property

Ratings Breakdown

764reviews

  • 5 Stars
    397
  • 4 Stars
    213
  • 3 Stars
    83
  • 2 Stars
    43
  • 1 Stars
    28

Excellent stay

By

28 April 2017

club

Great hotel brilliant location friendly staff. Beautifully decorated to create a fantastic ambience. Large rooms extremely clean with all amenities. Lovely food in the bar lounge. Excellent price.

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Warm and friendly Hotel

By

26 April 2017

club

I come away with my husband and children for a weekend in Liverpool. We were there for two nights and planned to watch the liverpool game and go and do some sightseeing. From the moment we arrived at the crowne plaza we were made to feel very welcome. It was a very quick check in. Our room was spotlessly clean, the shower was amazing and the beds were very comfortable. The housekeeping staff were very helpful when we needed extra towels and the bar staff were very funny and kept us and our children entertained. The staff in the breakfast room were superb and very helpful to us. Nothing was a problem for the staff and they assisted us with telling us where we could park for the football amd when we went in to the city centre. We will definitely be coming back .

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Liverpool trip

By

26 April 2017

Staff were friendly and helpful which enhances the overall experience
The decor of the hotel make it very unique and welcoming
Position of hotel is good

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Friendly Staff and comfortable rooms

By

24 April 2017

platinumelite

Good location out of the centre ideal for those needing a gym/firness centre with pool next door.

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Crown plaza

By

24 April 2017

club

Excellent stay good room facilities friendly staff
Definitely recommend if anyone traveling for business or pleasure

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2 Night Stay

By

21 April 2017

From the welcome at the front desk to every member of staff we came across we're professional, friendly and outgoing. A totally relaxed stay.

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Wedding party

By

21 April 2017

club

Hotel offered good facilities for big wedding party. Disappointed in cleanliness of room (tired), and standard of food at wedding. Staff very friendly and helpful.

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Pleasant and welcoming

By

15 April 2017

club

From entering the hotel to leaving I was made welcome and treated with the utmost respect and warmth by all staff I encountered. Wonderful.

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Hotel in general was very comfortable

By

13 April 2017

The hotel in general was very helpful in making my pre-wedding stay a lovely experience.

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Relaxing experience

By

12 April 2017

club

Excellent service very helpful to us in planning our activities in Liverpool and very welcoming to the hotel and the City. The room itself was very comfortable, very clean and more than adequate for our requirements. Overall we had a vey pleasant visit to Liverpool and will recommend the hotel to our friends and family

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Great bed and room service

By

11 April 2017

Great stay.
Only stayed for one night. Good experience with great room service.

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Booking in at Hotel

By

11 April 2017

We have stayed at this hotel on many occasions and find it convenient and comfortable. The only problem that we encountered was booking which took 20 minutes. This was not the fault of the staff but the procedure that they had to follow which was obviously planned to give a lot of information to guests about the various activities available at the Hotel. When all you want is a key to your room it seems a little long winded.

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