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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1402 reviews
92%
Recommend This Property

Ratings Breakdown

1402reviews

  • 5 Stars
    904
  • 4 Stars
    335
  • 3 Stars
    93
  • 2 Stars
    33
  • 1 Stars
    37

Awful services during a flooding issue !!

By

16 October 2017

On the night of the 10th of October, a flooding problem occurred. I was in room 116.
Someone took ages to answer my call from the room and it took 25min for someone to get back to me and tell me there is a flooding issue. Then 45min outside and then 2h in the bar to wait for an update.
Since this flooding issue and since I'm back home, I'm still unable to get any reimbursement or any communication to explain me what happened and also no one gave me any voucher for a future stay or anything like that. It's like no one really cares about what happened and about the customer experience !
I'm very upset with the consequences and I want someone at Crowne Plaza to get back to me with a satisfying answer.
So far, I will not and in any way, recommend a stay at your hotel.

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Well Appointed Hotel

By

16 October 2017

club

For a quick stay in London for business or pleasure, the hotel was well appointed, and located in an ideal location for both work and pleasure

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City Hotel mit guter Lage

By

15 October 2017

club

Das Hotel ist gut, direkt neben der Underground Station gelegen.

Auch zur Themse ist es nurbein paar Meter.

Leider ist die Sauberkeit hnd das Servicepersonal nicht auf dem optimalen Niveau... das Frühstück ist okay - aber auch das hatten wir in anderen Hotels in London schon deutlich besser.

Da es diesmal ein geschäftlicher Aufenthalt war, und die Firma um die Ecke war, wurde im crown city gebucht... nächstes mal geht es lieber wieder in ein anderes Hotel

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The staff are so helful and friendly

By

14 October 2017

Hi
We stayed at the hotel on Thursday the 28th of September, for 1 night (we have stayed previously 3 or 4 times)
It was a fantastic experience
The staff are so friendly and helpful
Please pass this message onto them
We would definitely return

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Good location for walking or tube access.

By

12 October 2017

A very good location just steps from Blackfriar Station. Millennium Bridge and St. Paul's Cathedral are also close tourist attractions.
Room is quite comfortable although it should be noted that the beds are European Queen / North America double in size.
Internet service was not accessible for us at all and we received a notice during our stay that an upgrade was actually underway and accompanied technicians would be on site and working during the day.

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Nice hotel, centrally located, but not worth price

By

12 October 2017

platinumelite

It's a lovely hotel that is centrally located. Everything is very clean, with nice amenities, and a very friendly staff. I didn't think it was quite worth the cost of the room though, I wasn't blown away by a beautiful room and gorgeous grounds. I'd recommend staying here if price wasn't a factor for you, but I probably would not return myself.

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Lovely Hotel

By

12 October 2017

platinumelite

We really enjoyed our stay and will come back, the hotel was superb

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La pulizia

By

11 October 2017

Hotel con personale cortese e ambiente pulito ed accogliente

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Wonderful stay

By

11 October 2017

club

The stay was fantastic, thr staff were more than heloful. The room was clean and had a fantastic view towards st pauls and the shard.
I was brilliant that we coukd smoke in our room as it made it feel like we were at home.
I would certainly stay again.

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Gran experiencia..!!!

By

11 October 2017

Superó mis expectativas.....!!!! Congratulations...!!!

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Exceeded expectations

By

10 October 2017

platinumelite

This was my first time staying at a Crown Plaza hotel with IHG. It exceeded all my expectations from cleanliness, atmosphere and standards of room types. I would definitely stay here again. I would recommend this hotel. It is a bit pricey without using loyalty points but given the amenities I can see that it is justifiable.

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Great service

By

06 October 2017

club

Appreciated the staff friendliness. Was able to check in prior to my scheduled time which was very appreciated.

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