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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1066 reviews
92%
Recommend This Property

Ratings Breakdown

1066reviews

  • 5 Stars
    690
  • 4 Stars
    253
  • 3 Stars
    72
  • 2 Stars
    23
  • 1 Stars
    28

Poor service and not what I expect from an IHG system property

By

21 September 2016

club

This stay was poor from start to finish. The room reservation generated was not what I had selected on the IHG group website. I ended up with a non-cancellable government rate, which was not what I wanted. Upon arrival, the receptionist at check-in was unhelpful and did not provide the high level of service that I would expect from an employee at such a property. The room in question was not at all up to the required (or expected) standard. It was not sufficiently clean and had broken fixtures, fittings and the minibar did not work (did not open). Further, the club lounge appeared to be unattended all the time. There were no snacks available when I called in. There was no bottle opener available and I had to return to my room to get my own. Dirty glassware, crockery and cutlery were the order of the day. I was told to take my breakfast in the main breakfast restaurant. I wonder why? This site (LONCY) used to be a hotel that I was delighted to visit on a regular basis. It's like a different place now and I can no longer recommend it to anyone.

Posted byHotelStaff
22 September 2016
Dear BrianT1973 Thank you for taking the time to review the hotel. I am grateful for your comprehensive feedback. Just in case you haven't received it yet, an email was sent to you today regarding your recent stay. If you would like to discuss it further I would be very grateful if you could email us directly at loncy.grm@ihg.com Warm Regards, Pece Guest Relations Manager
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Great and Qulity Service

By

20 September 2016

club

I stayed at the Crowne Plaza in Israel and had a good stay. The hotel in both countries/cities, Israel and London provides quality of service. However, the pillows were too soft for my liking and the hot shower was not too hot. The hotel has a great gym. I loved the bar area (cell like sitting area). On the whole, we had a lovely stay.

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Pleasant birthday stay

By

19 September 2016

Overall very pleased - see scores for detail. Good check-in. Used the lounge for quite a few hours - comfortable and fairly quiet.

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Convenient location and excellent room service

By

18 September 2016

The hotel was convenient, the staff efficient and friendly, and my room was very comfortable. The room service dinner and breakfast were delivered promptly and were delicious.

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Regular Business Guest at Hotel

By

17 September 2016

10 times regular at this hotel over from US and this time definitely was a better visit. Being on west side of this hotel this time, internet was a lot better for connection and speed. Certainly not premium but decent enough and far better when on north side of hotel.

As always general room quality is great, mattress for sleep is brilliant as are general amenities and lounge for those of us that get access. Location is great for me to work.

Main negatives are the constants of this hotel being lack of outlets and certainly accessible one close to bed. In 2016 to me this is such a no brainer with smartphones, tablets, laptops, fitbits, etc. Also the bathroom shower annoyance of having to put down the suction mat each time is an unnecessary hassle if they just had a non slip bath floor.

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great property

By

16 September 2016

the property was great. we were able to checkin a few hours earlier than expected, which was great because we had a long and tiring flight.

Was given complimentary lounge access for my spire elite status.

Staff even went as far as provide an in-room dessert for our anniversary.

Great stay and will definitely stay again!

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London Urlaub

By

16 September 2016

club

Einfach Super .Das Hotel und London.Die Lage einfach perfekt.

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Great location

By

14 September 2016

Superb Crowne Plaza hotel just across the road from Blackfriars stations. Front of house staff are friendly and efficient only just surpassed by the standard of staff in the small but cosy club room. Within easy walking distance of St Paul's, Borough Market, Tate Modern and the Thames Embankment.

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PETERGLOBE

By

13 September 2016

platinumelite

Hotel used as a base for leisure activities and was excellent

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Great Staff

By

12 September 2016

Great location by Blackfriars. Comfortable bed so had good night sleep. Some aspects of room were a bit dated but everything was clean and tidy and in working order . Staff were superb and received a very warm welcome.

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City Break

By

10 September 2016

platinumelite

Wonderfully pleasant stay with the added benefits of recognition for being an IHG member. Staff were excellent and made us feel very welcome! Looking forward to staying again.

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Good City Hotel

By

09 September 2016

platinumelite

Convenient location to City. Only 3 minutes from the closest Metro station. Hotel maintains good appearance and atmosphere and can expect a comfortable stay. Staff is friendly. A good Crowne Plaza hotel among the Crown Plaza brand. Business amenities are also good. (Good number of electric outlets with various plus accommodation around writing desk.

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