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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4

based on 1160 reviews
81%
Recommend This Property

Ratings Breakdown

1160reviews

  • 5 Stars
    465
  • 4 Stars
    418
  • 3 Stars
    144
  • 2 Stars
    70
  • 1 Stars
    63

Crowne Plaza Kings Cross

By

21 June 2017

Very warm welcome - very speedy service, including early check-in.

All staff that we came in to contact with were extremely polite and helpful at all times.

Even though we only stayed for one night we thoroughly enjoyed being at the hotel.

Food was superb as well as very, very reasonably priced.

Will certainly be returning when we need to be in this part of London again.

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Underwhelming

By

19 June 2017

My expectations of a Crowne Plaza brand were a bit underwhelmed when I got to this hotel. The room was small. On the plus side, the bathroom and interior deco were good. The restaurant was very good and breakfast excellent. I enjoyed the spa facilities. It was interesting that although I booked a reward night my expenditure in the bar and restaurant got ascribed as room charge which prejudiced me of rewards points. This kind of undid the staff and service impression the receptionist I checked in with had given.

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Incovinient location and average service

By

19 June 2017

15 mins walk from tube station, and the route in the evenings is particularly unpleasant as it's not the most decent area in London.
Staff seem needing urgent trainings as the service is not up to the standard of Crown Plaza and I did stay in Crown Plazas a lot around the world. When checking in my membership level was not mentioned and it is good that they treat everyone with equally cold service but I was expecting better.

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comfortable bed

By

14 June 2017

club

lovely clean room, bed was very comfortable, lots of pillows, staff very helpful and friendly.
you are able to store your luggage at the hotel when you check out which is a bonus.
did not use the on site facillities so cant rate them.

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Pleasant stay

By

13 June 2017

platinumelite

I stayed there for one night and I enjoyed it very much. The service personnel was always willing to help and found quick solutions for my requests. Unfortunately I had to pay for the club lounge access even if I am Platinum member. (25 pounds for breakfast and club lounge)

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Nettes Hotel im Herzen Londons

By

13 June 2017

Das Hotel befindet sich in der Umbau Phase. Es war vorher ein Holiday Inn aktuell kann es den gewohnten Standard eines Crowne Plazas nicht erfüllen. Personal muss geschult, Sauberkeit erhöht und Abläufe verbessert werden.

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Still kinks to iron out

By

12 June 2017

platinumelite

There was still construction/refurbishment work going on when we were there. Mostly in the basement meeting rooms but that meant the toilets were not available and one of three lifts were out also. They converted one of the rooms on the 1st floor to toilets - really weird as the toilet doors are translucent. Rained one day and there was water leaking from the ceilings. No bedroom slippers/bathrobes/amenities kit. TV and fridge were not working, had to change rooms. No hot water one of the nights as the boiler broke. Badly designed showers as water splashes everywhere.

Bed however was one of the most comfortable I've slept in. Location was good, easy access to bus/metro.

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week-end à Londre

By

12 June 2017

club

En un Mot : Bof !!
ça ne vaut pas un hôtel 4 étoile

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End of holiday

By

12 June 2017

club

Hotel is comfortable and newly refurbished. Good service from the staff. One word of warning is that it is not all that close to Kings Cross St Pancras.

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Hidden surprising hotel quiet but good location in Central London

By

12 June 2017

platinumelite

This is a winner, good quiet location, good restaurants and friendly helpful staff. Push them for a good room rate. Excellent location. Good wifi.
Good bars

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Fine

By

11 June 2017

club

As expected for a Crowne plaza - surprised you had to pay for the pool.

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A Warm Welcome

By

10 June 2017

club

Helpful and happy staff in reception and restaurants. Only let down by building work and inadequate A/C in lovely room.

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