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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1397 reviews
95%
Recommend This Property

Ratings Breakdown

1397reviews

  • 5 Stars
    970
  • 4 Stars
    332
  • 3 Stars
    55
  • 2 Stars
    22
  • 1 Stars
    18

Good location, comfortable room

By

17 October 2017

club

We were attending a gig at the Royal Albert Hall and rather than rushing to make the last train home we thought we would stay over. This hotel was in an excellent location close to Gloucester Road tube station. The room was comfortable, the staff were friendly and the free drink in the bar was most appreciated. The breakfast was good, although the yoghurt wasn’t vegetarian which seems a bit restrictive.

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Great location in London

By

13 October 2017

This property is everything you would expect for the value. Staff is always very helpful and happy to ensure my stay is top quality. Located near the underground and many quality restaurants. The garden in the back of the has a view of an old church and is very relaxing to sit and unwind from the day. Rooms have always been clean and comfortable.

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Nice hotel

By

13 October 2017

Very nice staff, lovely beds, clean and nice breakfast with the best bread

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Great Service

By

11 October 2017

platinumelite

The staff met every accommodation without missing a beat. It was seamless!

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Brilliant hotel for London

By

11 October 2017

From entering the Hotel to check out was brilliant.
Upgraded to a King Club room with club access was brilliant
I loved the secret gardens with the tepee brilliant
Nothing was a problem all the staff from management down were attentive and so nice
It makes you feel special when spoken to not just as a room number but by name
Many more stays at this hotel in the next 12 months
Thank you to the management for having such great staff

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Crowned Plaza Kensington.

By

11 October 2017

Family stay for two nights with breakfast included. Hotel staff are very friendly and helpful. Room was adequately sized but could be bigger with two double beds in it. Cleanliness overall was to a high level. Breakfast was generous with an extensive order menu as well as self service hot food and extensive range of cereals, fruits and breads etc. Overall, it was a great experience.

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Calm in the centre of London

By

11 October 2017

Great location next to tube and walking distance of museums and Hyde park. Friendly staff and good rooms some of which overlook a garden.

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Londra

By

10 October 2017

Personale molto cordiale e competente gentile e disponibile

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Great location

By

10 October 2017

club

Bed is not comfortable
Asked for different pillows which was ignored

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Short stay

By

09 October 2017

An excellent hotel ideally situated to reach many attractions easily. The staff are very friendly and helpful and nothing is too much trouble.

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Great family vacation

By

08 October 2017

From the time we checked in until we checked out a week later the staff was exceptional, the rooms were extremely clean and all the amenities were top notch. The location was great to get to anywhere in the city by all the city transportation options. We will definitely be back!

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GREAT PLACE BUT OLD SYSTEMS

By

06 October 2017

Hotel installations are wonderful and location could not be better, value for money it was a good pick, except for the fact I could not have a restful sleep cause AC system is an antique and as consecuece missed my next day train and the fare paid in advance.
I was later contacted and given 20.000 points as a compensation, but for a spire member and considering my need is not of points, I do not feel these met my lost.

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