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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 731 reviews
90%
Recommend This Property

Ratings Breakdown

731reviews

  • 5 Stars
    431
  • 4 Stars
    207
  • 3 Stars
    44
  • 2 Stars
    26
  • 1 Stars
    23

Not at all what I expected

By

25 June 2017

The hotel does not look like the photos on their website.
We had to wait over an hour for the shuttle to pick su up at the airport with 30 degrees outside. The room smelled like smoke and it was quite worn, furniture not kept well.
Beds and pillows were comfortable and breakfast was fine.

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A short enjoyable stay for business

By

24 June 2017

club

A good experience in this hotel - with everything I needed for my short business trip.

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Crowne Plaza/ Madrid

By

21 June 2017

Hotel is not up to par. Staff lacks attention to detail and motivation. Hotel needs a deep cleaning and some life brought into it. The rooms are not bad and the food in the restaurant was good...overpriced but good

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A luxury stay in a lovely place

By

19 June 2017

platinumelite

I really like my stay at the Crowne Plaza Hotel Madrid Airport. the rooms are very comfortable and well decorated. The staff is very polite and carrying about clients. I thank all the staff for their kindness and dedication to their work!

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Recomendo

By

17 June 2017

club

Muito boa relação qualidade preço. Staff muito disponível. Refeições 24h.

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Great Stay

By

16 June 2017

Excellent service and room. You will enjoy your stay at this hotel.

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Comfortable and clean rooms

By

16 June 2017

club

Very nice hotel, close to airport, excellent service, would recommend.

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Very comfortable room.

By

14 June 2017

My room was very comfortable and lavish. The shower and bathroom facilities were excellent and well stocked. So we're the refreshments and minibar. The bed was comfortable and clean. Overall, quite pleased with the hotel.

Furniture in the room did show a bit of wear but this is only a reflection on how comfortable everything is to use. Would definitely stay here again.

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Review of hotel

By

14 June 2017

club

Nothing to complain but this survey is a bit too much for my short visit

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头一次碰到辅助睡眠的服务

By

12 June 2017

club

在进入房间时就看到不同的辅助睡眠的物品,很贴心,尤其像我们这种短期洲际出差人士,真的很感动,对酒店方的细致服务点赞!

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excellent rapport qualité/prix et personnel à l'écoute

By

10 June 2017

A proxilmité de l'aéroport, avec un bon service de navette, confort et qualité de service très appréciables pour voyage d'affaires

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Excellent Airport Hotel

By

10 June 2017

Efficient and courteous checkin. Great room. On time wake up call. Good breakfast and the lady there even said goodbye to me when I left so special thanks to her.

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